Reviews (7,355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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very niceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
super easy to use, very good customer service. This app is awesome!
I've used Printful for 4 years and while their Shopify integration and online interface is top notch, easy to use and far superior to their competitors, their products and service are a mixed bag. You definitely have to test individual items and stay on top of every order. Some things, like their unframed prints, are great. Other things, like their shirts, are not a quality I could comfortably charge anyone money for. Still others, like hats, are sometimes great, and sometimes bad. Their biggest struggles seem to be customer service and shipping, which have gone drastically downhill in the last year. Customer service, if for anything more than a replacement for a faulty order, often seems to have language issues in understanding details and situations, leading to days of back and forth before getting resolved or given up. Packages often take longer to deliver and seem to disappear for a day or two in the midst of tracking their progress, especially since they have switched to DHL. Orders from California are almost always good, those from North Carolina often seem to have more problems. When an order arrives faulty, they do make it up quickly with a replacement or refund. That said, these are the big guys with tons of customers. They've been around longer than their competitors and aren't going anywhere, but it feels like they keep growing and somehow never get over their growing pains. They aren't awful; they're worth using, but be sure to test each product first, and don't rely on them as your only product source.
Thank you for your review, we appreciate your feedback!
The quality of our services and products is very important to us, which is why we're sorry to hear that your experience with us has not been fully positive.
Our platform is constantly evolving and we take your feedback into account while we work on improvements to the services and products we offer.
We do suggest ordering product samples with your designs on them before you offer them in your store, in order to evaluate the product and print quality. This is why we offer monthly sample orders with a 20% discount and free shipping to select destinations.
Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
Very user friendly and the layout is not too busy
Great items that are a decent price. Great items that are a decent price.Great items that are a decent price.
The process and installation onto my shopify store was very easy and I love the support from Printful.
the best app ever for printing
Es funktioniert alles wie es soll. Die Produkte auszuwählen war einfach und sie auf die Webseite zu übertragen auch
this app is awesome! So easy to use - and you can be sure your customers are getting a great product
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Hi there!
Thank you for sharing your review!
Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab.
If you have any additional concerns or suggestions, please let us know via feedback@printful.com
- Elina