Reviews (7,367)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Great app. just wish they printed on sleeves
Amazing app. Easy to use and grate customer service
I love this company. The quality is perfect and the delivery time is on point. If it wasn't for them I wouldn't have a business. Thank you printful for always delivering on time.
Excelente súper fácil de usar y los productos son increíbles, tienen mucha variedad y los precios son bastante accesibles
horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.
Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.
- Vita
Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!
REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.
Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.
Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.
If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!
- Vita
All was well, I got all my stuff mocked up and put up easily but it gets 2 stars because when I ordered a sample of my shirt I saw how insanely cheap the shirts are for the price. The stuff is already expensive and for it to be cheap?!? It was a black shirt that was so thin you could see through it. Thank gawd I got it before I started marketing I would have been embarrassed to be sending something that low quality for that price to anybody
Prices are high but I like the mock-up generator better than other platforms. I am using this as my main supplier and so far, I am pleased.
Thank you for your review, we truly appreciate it!
While our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this!
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you! :)
- Vita
Trust me, the website looks great and all. BUT the prices are so marked up that you barely earn a profit. I have wasted 10K because of printful thinking that it's so easy to print and ship on demand but i barely make any money to cover my cost.
ALSO, this company only wants to make a quick buck.
PRINTFUL, have you guys ever thought that you are contributing to fast fashion/garbage fashion brands that are saturating the market? No wonder, fashion is the second most polluted industry in the world! Please have a long and deep think and NEVER USE PRINTFUL AGAIN!
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