Reviews (7,367)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Since COVID-19 their customer service has been non-existent. If you try emailing them they take 1 week to respond. Their delivery times has been extended by a ridiculous amount of time. Their support chat has been turned off all of a sudden. Overall a very poor handling of the COVID-19 situation.
Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it!
We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted.
Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails.
We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon!
We'll make sure to respond to your messages shortly!
If you have any questions or concerns, be sure to let us know at feedback@printful.com!
- Zana
If I could give this no stars I would!
This company has a very user friendly website and is much better than the order apps on here, BUT.... holy sh*t is the print bad! Every time they have printed something for me, it's been wrong. When I contact them about the problem they are VERY fast to turn it around on me and point the finger at me.
I've been a graphic designer for 5+ years now with printing expirance and I know how to size my art onto clothing. Yet every time an order is printed the logo on the fron is way off and the back logo is super small.
Dealing with all these problems has resulted in me looking bad and having nothing but complaints from customers that are spending their hard earned money with me. NOT HOW YOU WANT TO GO OUT IN THE FIRST MONTH OF OPENING. Printful needs to own up to their problem and make things right.
Hi, thank you for your review, we really appreciate it! We're very sorry to hear that you have encountered some issues with printing and customer service! Our team would definitely investigate the situation to best understand what may have happened with the product and help with resolving the situation.
We would definitely like to know more about your experience with the quality of the printing and inspect the situation closer, so we'll follow-up with you via email shortly!
- Zana
Very happy with this app and the customer service is excellent. If you have questions or problems, they will assist you as soon as possible, for me it is a 5-star app.
Amazing customer service compared to some competitors on the apps store. Prices are that price for a reason, Good quality in products and service :)
Really Easy to use. Offers great designs and great products. Highly recommend using this app if you're dropshipping or starting out an online business or even just for a b'day gift.
Great Quality Clothing at excellent prices! Print quality was superb! Did have an issue with the printing being on the wrong side of the clothing which wasn't a template issue but still good!
Hi, thank you for your review! We're glad to know that your experience with Printful has been mostly positive!
I am very sorry to hear about the issue with the received order and I would definitely like to look into the issue closer to see what happened and how we can resolve the situation. We'll follow-up with you via email shortly!
- Zana
Good interface, integration and turn around. EU shipping is great - Ideally a UK based centre would be a full 5*
Printful is a wonderful platform that is helping me create my own products using a lot of great tools and facilities. I also can push everything i create directly to my store with ease. Thank you printful for being there.
Thank you for your review, we're glad to hear that your experience with us has been positive! :)
If you have any additional feedback, questions or suggestions, feel free to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita
Absolutely perfect! I can easily add any item I want and has made making products simple and easy! I really hope to continue working with them!
Excellent App, user friendly is the most important attraction. Simple back end, easy product editing and site submission. Thanks Printful.