Reviews (7,353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
Refine
-
By rating
I used this app to create custom T shirts for my brand and it is a simple process to create high quality designs and mock ups to publish on my site. Highly recommend
NO POLYBAGS on your apparels!! Let me repeat, as of 9/15/15, they DO NOT PUT POLYBAGS when they ship their apparels!!
So... if you want to create a website for your small school team, or small town fair, Printful could work and save you some upfront money.
But!! If you want to create a "Brand", Printful is a No No! As a costumer, imagine if you order a Tshirt from Store, and they send you the Tshirt or a hat without POLYBAG!! What kind of impression would that leave!? That customer will NEVER shop from you. Not only that, he/she will spread the bad service like wild fire. Polybags are a must to keep the product from dirt as well!
I had customers that complained because their apparel came with dirt and stains. Come on Printful... You can do so much more. And actually, you had!!
Yes! They actually "did" send their apparels in polybags.... but for whatever reason (Which is always to save couple bucks), they decided to "REMOVE" the "polybags!!" from all their apparel shipments!!! Come on... How much would that save you? 5 cents at most!? So jut to save 5 cents, you would loose so many possible costumers!!? You can do the math here. You'll end up loosing thousands, millions of dollars... just because you wanted to save... 5 cents....!!! Come on Printful.... BRING THE POLYBAGS!!!!
If they do bring their polybags in time for the apparels, I'd easily give them 4 stars. But as of 9/15/15, because they DO NOT OFFER polybags on their apparel.... they get 2 stars! Again, if you want to sell you apparels to your family and small town fairs, Printful might work. But if you want to create a Brand, and you want Printful to be stepping stone, look elsewhere.
This app is amazing! The customer service is excellent and the end product is of high quality! I'm using the app for my store MinteeFashion.com - The user interface is very straight forward and the company actually wants you to succeed. I would recommend it to anyone! :)
Printful is great - good product selection, almost seamless integration. I do wish however that the Latvian courier service would be quicker. I had a customer waiting for a month... I also wish my "product type" was syncing with Printful - doesn't seem to, so it adds an extra step for me. Not a trainsmash, but still. I would also really love for glassware to be added to the product catalogue :)
Deception. The price of the T-shirts is terribly high. No Marge to do if you don't sell Your stocks under 100$ each. (but you are not Adidas or Calvin so.) You need to pay your taxes after the years and additional charges.
Thank you for your review, we truly appreciate it!
While we understand that our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
Our product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this!
Feel free to reach out to us with any additional feedback or questions via feedback@printful.com! :)
- Vita
Sehr gut, tolle App, kann ich nur weiterempfehlen, die Einbindung war super leicht, alles einfach überschaubar
Printed a design for us for two years, then decided to say it violated acceptable use. Refused to refund the digitisation fee they had accepted to embroider it. Patronising customer service, particularly Ismails
Thank you for your review!
We truly appreciate your feedback on your experience with our services and we're sorry to hear that it hasn't been positive thus far.
We're always happy to help and advise you on any concerns you may have, which is also why I'm truly sorry that we've come to some miscommunication on these issues.
You can see our content guidelines here: https://www.printful.com/policies/content-guidelines
Our team does go through all the files you upload, but we might not immediately notice and flag files, which do not meet our content guidelines. In such cases, we will flag these files as soon as we notice that they don't meet our content guidelines and reach out to you directly.
We will continue our conversation and I do hope that we can come to a solution and improve our collaboration in the future!
- Vita
I ordered a sample hat for my store which was good of quality in itself but the stitching color variety wasn't. I understand that my logo has a gradient in it and that's difficult for an embroidery machine but the thread colors are so basic, my logo just didn't look like itself. I have another logo but was "too complicated" for their machine.
The customer service leaves a lot to be desired as they are simply unprofessional. They greet you like they've known you for a long time but like you're an annoying friend they don't want to talk to. It takes 1-2 days in between responses for them to get back to you as if time is not money for you - it is for them!
Lastly, I don't like the fact that Printful shows all of your store's inventory and orders when the products and orders don't pertain to this app. If you change products to "not synced" you still can't hide them from view.
The orders in your store with other vendors will sit there in Printful's order screen and you can't hide that either. It's a poor back-end design for us and just annoying. The answer I got from Keana R. was "remember, they (Shopify store & Printful) are as 1 now" so I cannot delete orders from the Printful app or they delete from my store altogether. Also, being greeted just as "hey" is simply annoying and unprofessional. I mean, sorry to bother you for being paid to do your job.
Hi there! Thank you for your review and for sharing your experience with us, we really appreciate it!
We're sorry to hear that you've encountered poor communication from our team. We want our customers to feel welcome when reaching out to us and to know that we are always here to assist when necessary. We would definitely not want you to feel like you are troubling us when reaching out for assistance, that is absolutely not our intention, and you should always let us know if anything has come up so we can help resolve the situation as quickly as possible. Your feedback on your encounter with our team certainly helps us in improving the quality of our customer service and we thank you for feedback on this!
As for the not-synced items, upon connecting Printful with your Shopify store, our system will automatically pull in any product listings you already have in your store. This is a completely normal process and happens in case you would like to manually sync the products with Printful. However, you do not have to do that if the product is fulfilled elsewhere and we suggest "ignoring" the products which aren't fulfilled by Printful. By ignoring a product, it will still show in your products list in Printful, but in a separate tab and our system won't pull in orders where these items have been ordered. You can ignore a product by going to the Printful app -> Products -> Ignore product. We hope this tip helps!
Thank you again for your review! In case there's anything else you'd like to share about your time with us, do let us know at feedback@printful.com!
Printful is mostly a great and easy way to upload art and put it on shirts. I have had some issues with print quality, and I am still waiting for them to get back to me. Other than that, like I said, it's mostly a great thing to use.
Thank you for your review, we truly appreciate it!
We checked in with our correspondence and it looks like we sent you a reply on September 18.
If you're unable to locate it in your Inbox, we also suggest checking your Spam or Promotions folders, to make sure it hasn't ended up there!
We also sent over another followup to you earlier today! :)
- Vita
i am comfprtable with them thank you and i wish all the best for us and i really beleive it will good experience
Hi there!
Thank you for your review!
Remember that there are two transactions for every Printful order:
1. Your customer pays you for the order, the retail price, and the shipping you have shown on your storefront, and the money goes to your added billing method. We wouldn't receive these funds.
2. In a separate transaction, Printful charges you to fulfill this order the product price + shipping + taxes if applicable, from the billing method you have added to your Printful account.
What's left in between these two transactions is your profit. You can take a look here for detailed info too: https://www.printful.com/payments-guide
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you!