Reviews (7,362)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Printful has been fantastic in helping us expand our art business. We love the ever-growing product catalog and seamless integration into our website. Printful's customer service is top notch as well which really helps with managing customer orders. Look forward to seeing some better organizational features added to the back office!
Great app, great products. Only wish there were more choices of pieces with a wider range of colors rather than only black, white, and gray.
Hi!
Thank you for sharing your positive experience with Printful.
We are constantly working on adding more products to our catalog. You can also participate by submitting your requests on our feature request page (https://www.printful.com/feature-request). We sincerely appreciate your patience!
- Renate
The integration is good, but they take to long to fulfill orders 6 days to fulfill and 11 delivered with standard shipping and they said 5 to 7 days delivered
Thank you for your review, we really appreciate it!
Our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products. Although we can't provide a specific date when the order will be fulfilled, we will definitely do our best to fulfill it as quickly as possible.
Shipping time depends on the selected delivery time and occurs during the business days as well. On rare occasions, there may be some unpredictable circumstances that occur which could delay the shipping time, but generally, the orders should be delivered within the estimated timeframe.
We will follow-up with you via email to gain more information on the delivery time you experienced with your order!
- Zana
What a great app and company to help me build my business!
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results).
Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such.
When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it.
They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify.
More work? Sure, but at least I get great service and can count on when I need it.
Would NOT recommend.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
We are sorry to hear your expectations did not meet with the end result.
I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file.
Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns.
If you have any additional comments or feedback, please let us know at feedback@printful.com We'd love to hear from you!
-Lauma
Shopify Your company is charging my account for 72.00 but for someone reason I am no longer a member with the demand company added to my store. I need your company to make good of this issue thanks
Thank you for your review. We would certainly like to investigate this further, so please reach out to us via e-mail at feedback@printful.com. We'll gladly look into this in more detail.
Integrates so seamless its hard to believe in a few clicks you have a store up and running. My go-to for almost all my products - hope you guys keep adding more!
Thank you for your review, we appreciate it and look forward to our ongoing collaboration!
I invite you to submit your suggestions on new features and products we should add to our feature requests here: https://www.printful.com/feature-request!
- Vita
It's very user friendly and easy to use. The creating process for a product was simple and it allowed me to list the item directly onto shopify.
I love everything about this App. From the products to customization, i always find what I need. Thank you Printful for all you Intergrations
works great love it