Reviews (7,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!
Hello!
Thank you for your review and for sharing your experience! We're truly sorry to hear that you're experiencing some trouble with the order import!
To ensure that the orders can import to Printful after the new update, please ensure that you've enabled to track quantity and set that inventory is managed by Printful. We see that you're in direct contact with our support team and we hope that the issue is resolved soon!
It’s so sad this App used make me a crazy amount of money, but now I’ve had to deal with so many refunds because fulfillment can go from 2 weeks min to a month not including the shipping which gives customers no hope. Of all the printing apps they are hit the worse by Covid 19 by far even with it settling down now.
Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!
I also recommend checking out our advice on how to handle this crisis as an online business owner on our blog: https://www.printful.com/blog/covid-19-and-online-stores/
And on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Vita
Greedy people with overpriced products and decent service. I don't recommend you guys to use this platform all you gonna get is few pennies of profit and everything goes to Printful.
Hi there, thank you for your review, we really appreciate it! We understand that our prices may not be suitable for all our users, but we do try to excel in other aspects of our company. We provide free integrations with multiple ecommerce platforms that allow you to add products to your storefront and automate the order import/fulfillment process. We also have a dedicated fulfillment team that takes care of your orders during the production and we fulfill all orders in-house. Additionally, we provide 24/7 customer support so that you can reach us whenever if you have any questions or concerns about your orders or our services.
We are lowering costs on some of our products and features whenever possible, so our users can use their funds toward building their store and brand. We are still a growing company and we are looking for ways how to improve our services and catalog even more, so, hopefully, we are able to add more products as we move along to provide a broader selection with a wider price range.
If you have any questions or anything else you'd like to share about your time with us, be sure to let us know at feedback@printful.com!
- Zana
This is way awesome! So easy to sync my Shopify and Printful >:)
Easy to use. Like that the mock ups are generated automatically. So far, very cool to use especially for designers. With 3 or 4 designs you can create a lot of products. Goes well with Shopify. Thanks.
Haven't even opened yet, but will be launching late now, because of a 20% QA failure rate on printing samples. Discolored tees, poor ink distribution, their in-house designers making unnecessary changes that look like sh!t without approval
Customer service has been pretty sh!tty, too -- the chat pop-up only appears on the site sometimes. Emails? Had to follow up over and over. When I called, I could barely hear dude because of his sh!tty headset flooding with background noise.
The reason for such a poor rate? They've been busy so their internal QA hasn't been checking as closely . . . like WHAT. Don't make that my f_cking problem.
This gets fixed this week or I'll be finding another printer stat.
I didn’t know that having a shop would be so easy and fun! The integration is smooth and streamlines my activity to achieve what I need to.
Shopify lets its customers down by suggesting we use PRINTFUL.
DON'T EVEN THINK ABOUT USING PRINTFUL. EVER.
Printful are using COVID delays as an excuse for their total disrgeard for their customers combined with thier inability to run a business.
The simplest of my products are now 6 weeks and waiting without so much as moving from the post office in Lativia Mexico.
All my emails over the many past weeks have been completely ignored
Chat consultants just lie. I have a written confirmation by the most recent chat saying I will hear back from management in 24 hrs guranteed. Well that was a week ago.
As I type this I am 47th on hold in the chat room and I know I will be ignored once again.
Printful, you are single handedly ruining any attempt at small business and you are profiting while doing it. It's totally shameful.
You should be shut down. Total Scam.
I gurantee I wont hear back, and if i do it will be a pathetic excuse to do with COVID delats. Perfect scapegoat.
Hi, thank you for your review! We're sorry to hear your experience with us has not been great, but I hope we can improve it moving forward!
I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Carriers aren't currently able to guarantee fast delivery as it is affected by border closures and limited cargo travel in general. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon.
I also wanted to clarify about our fulfillment locations. It seems that our team member made a typo when chatting with you. Our fulfillment facilities are located in Latvia, the USA, and Mexico too. When the order is being fulfilled, you will be able to see at which location the order is being fulfilled by opening the order in your Printful dashboard, the location of the package after it is shipped out can be seen in the tracking link that is provided with every shipment.
I am sorry to hear that there have been some issues with receiving responses from our customer service team. Our response times are slightly slower at the moment due to the influx of messages, but we would still get back to your inquiries as soon as possible.
I have sent you a follow-up via email to provide more information about the delivery delays and gain more details about your experience with our customer service.
- Zana
i appreciate the hardwork yall put into this
Easy to use, fast and superb quality of printing, still learning all the possibilities thanks to the blog a bit expensive for e-commerce store
Hi there!
Thank you for sharing your feedback. We're happy to hear you are enjoying our services!
Regarding our product pricing, we understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.
If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!
- Elina