Reviews (7,364)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Useless! Usless! Usless! Useless!
the order and fulfillment process are seamless, and the quality is excellent. Most importantly to me is that the colors (on American Apparel tees) are true to my designs. One complaint: automatic shipping calculations are only for the $299 tier of shopify customers (highest plan), so I had to manually set up with different weight classes using http://blog.theprintful.com/how-to-override-shopifys-shipping-rates-and-use-printfuls/
me gusta ,es genial
superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Love this app. It integrates perfectly with my Shopify store!
Highly recommend it!
Long Living Pets Research Projects
The printing quality REALLY sucks! Most of my t-shirts are black with white ink and the ink just looks completely faded on all of the shirts, I'd add so many more orders if the printing quality was better.
Hey, there!
Thank you for your feedback. We're sorry to hear that the print quality didn't meet your expectations. DTG printing technique uses eco-friendly water-based inks that soak into the garment. The print looks like it is part of the fabric and the fabric weave is visible through the print. Pure white prints on dark color garments may look slightly tinted. For vibrant pure white print, we can suggest trying screenprinting or vinyl printing techniques, however, Printful doesn't offer these options.
-Liva
Fast and Easy Service
-La'Dreamer
Customer service here are abysmal. I ordered a hoodie on the 21st of November, expecting it would be here within the week, there was an issue with the design which they fixed, also letting me know that I had accidentally chosen the pickup option, and let me know that I could pay for shipping and get my shirt in the mail within the coming days. On the 27th, they charged my and claimed my shirt was already shipped using overnight shipping. It's now the 5th of December and they just let me know that they haven't even shipped out the shirt yet, so after asking for a refund, they told me I could only get account credits since the shirt has already been printed (mind you this is over 2 weeks after placing an order, 7 days after shipping confirmation). Customer service are slow and rude, I will dispute the payment with the bank - avoid working with Printful.
Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service!
I see that there was a mishappening with shipping the order which should not have occurred. We will review the communication you had with our team closely and will make sure to address the issues so that they do not occur again in the future. I do see our team issued a refund for this order and while the refund is in your Printful wallet, you can definitely withdraw it to your billing method (go to Printful -> Dashboard -> Billing -> Printful Wallet -> Withdraw).
I will follow-up with you via email on this situation as well and I hope we can make your time with Printful more positive!
- Zana
Very good and easy to work with, completely advise it, I don't find it very confusing, although it's a bit 'too much' in the beginning which is normal (too much information to deal with)
I chose this app because the products were amazing and the settings were making it easy for me to add my products on my shopify store. But little did I know that by choosing Printful I would make little to no profits at all. I charge the shipping separately to my clients, but the shipping and delivery time is outrageously long, even for the expedited shipping that costs over 20$ but isn't very different from the flat rate shipping and still takes almost a month. And the worst of the worst, I added beanies and snapbacks to my shop but the extra digitization fee they added is reducing my chances of making any profit to 0% because I don't and can't charge that to my clients and it's cutting up directly on my profit, so I can't get that fee back anywhere. Also I asked several times an explanation about how is it a one time fee? Nobody to respond and explain because each time I place an order it keeps getting charged. Sometimes it's 14$, sometimes it's 9.60$, but they said it was a one time fee. I don't really understand that definition of one time fee at all. So if you intended to to make 10$ profit on a 21$ item, good luck because the digitization + shipping + taxes will bring you profits down to zero. I'm currently looking for another POD that provides caps and snapbacks. Printful is no for me. Items are too expensive, and I feel they're purposedly increasing their prices and adding extra charges because they know they're very popular. Honestly, I do not recommend this compay for anyone who wants to sell good items at good prices and make profit. You either have the choice of making business with another company, display average products in your shop and make good profit or work with Printful, display cool products in your shop and make no profit at all. Nothing difamatory or derogatory here, that's the reality of my exprience with this shop. I was really glad at the beginning but when I later saw that ordering a beanie that is already displayed at 45$ in my shop (which is already very expensive) because I was looking for a 5$ profit would total me 43.26 by ordering it in Printful to get it shipped to a client it was the last straw for me. So I'll be left with less than 2$ profit. I don't know what I can do to fix this situation. I can't sell a beanie for 50$ jus to increase my chances of making any profit at all. Outrageously high prices is the best of making no sales at all especially for beanies and snapbacks. It was good while it lasted, but this is not working for me at all.
Hi there!
Thank you for leaving such detailed feedback on your experience. We're sorry to hear that you had some difficulties with the products we offer.
Please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. At times we do have certain sales for products but we don't set up higher prices.
Managing pricing can be one of the most taxing parts of creating your business, so we have compiled some recommendations and marketing tips in our blog (https://www.printful.com/blog/).
Regarding digitization fees, they are a one-time fee if the design doesn't change and you use the same file over and over. Each time you upload a new file, our system sees it as a new design and it needs to be digitized, that is why it is important to upload the same file you had already uploaded and digitized before. There can be some differences between the embroidery methods depending on the product, for example, hats will be digitized differently from shirts due to the fabric difference. These additional fees are not meant to inconvenience you but we need to check that your design can be embroidered, so our digitizer team goes through each such file and adjusts it to our guidelines to ensure the best possible outcome.
If you would like additional information on digitization fees or pricing your products, please don't hesitate to reach out to us directly through feedback@printful.com, our goal is to see you succeed!
- Renate