Reviews (7,367)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Fast and Easy Service
-La'Dreamer
Customer service here are abysmal. I ordered a hoodie on the 21st of November, expecting it would be here within the week, there was an issue with the design which they fixed, also letting me know that I had accidentally chosen the pickup option, and let me know that I could pay for shipping and get my shirt in the mail within the coming days. On the 27th, they charged my and claimed my shirt was already shipped using overnight shipping. It's now the 5th of December and they just let me know that they haven't even shipped out the shirt yet, so after asking for a refund, they told me I could only get account credits since the shirt has already been printed (mind you this is over 2 weeks after placing an order, 7 days after shipping confirmation). Customer service are slow and rude, I will dispute the payment with the bank - avoid working with Printful.
Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service!
I see that there was a mishappening with shipping the order which should not have occurred. We will review the communication you had with our team closely and will make sure to address the issues so that they do not occur again in the future. I do see our team issued a refund for this order and while the refund is in your Printful wallet, you can definitely withdraw it to your billing method (go to Printful -> Dashboard -> Billing -> Printful Wallet -> Withdraw).
I will follow-up with you via email on this situation as well and I hope we can make your time with Printful more positive!
- Zana
Beste
Vielen Dank, dass Sie sich für Printful entschieden haben! 🧡
Thank you for choosing Printful! 🧡
Very good and easy to work with, completely advise it, I don't find it very confusing, although it's a bit 'too much' in the beginning which is normal (too much information to deal with)
I chose this app because the products were amazing and the settings were making it easy for me to add my products on my shopify store. But little did I know that by choosing Printful I would make little to no profits at all. I charge the shipping separately to my clients, but the shipping and delivery time is outrageously long, even for the expedited shipping that costs over 20$ but isn't very different from the flat rate shipping and still takes almost a month. And the worst of the worst, I added beanies and snapbacks to my shop but the extra digitization fee they added is reducing my chances of making any profit to 0% because I don't and can't charge that to my clients and it's cutting up directly on my profit, so I can't get that fee back anywhere. Also I asked several times an explanation about how is it a one time fee? Nobody to respond and explain because each time I place an order it keeps getting charged. Sometimes it's 14$, sometimes it's 9.60$, but they said it was a one time fee. I don't really understand that definition of one time fee at all. So if you intended to to make 10$ profit on a 21$ item, good luck because the digitization + shipping + taxes will bring you profits down to zero. I'm currently looking for another POD that provides caps and snapbacks. Printful is no for me. Items are too expensive, and I feel they're purposedly increasing their prices and adding extra charges because they know they're very popular. Honestly, I do not recommend this compay for anyone who wants to sell good items at good prices and make profit. You either have the choice of making business with another company, display average products in your shop and make good profit or work with Printful, display cool products in your shop and make no profit at all. Nothing difamatory or derogatory here, that's the reality of my exprience with this shop. I was really glad at the beginning but when I later saw that ordering a beanie that is already displayed at 45$ in my shop (which is already very expensive) because I was looking for a 5$ profit would total me 43.26 by ordering it in Printful to get it shipped to a client it was the last straw for me. So I'll be left with less than 2$ profit. I don't know what I can do to fix this situation. I can't sell a beanie for 50$ jus to increase my chances of making any profit at all. Outrageously high prices is the best of making no sales at all especially for beanies and snapbacks. It was good while it lasted, but this is not working for me at all.
Hi there!
Thank you for leaving such detailed feedback on your experience. We're sorry to hear that you had some difficulties with the products we offer.
Please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. At times we do have certain sales for products but we don't set up higher prices.
Managing pricing can be one of the most taxing parts of creating your business, so we have compiled some recommendations and marketing tips in our blog (https://www.printful.com/blog/).
Regarding digitization fees, they are a one-time fee if the design doesn't change and you use the same file over and over. Each time you upload a new file, our system sees it as a new design and it needs to be digitized, that is why it is important to upload the same file you had already uploaded and digitized before. There can be some differences between the embroidery methods depending on the product, for example, hats will be digitized differently from shirts due to the fabric difference. These additional fees are not meant to inconvenience you but we need to check that your design can be embroidered, so our digitizer team goes through each such file and adjusts it to our guidelines to ensure the best possible outcome.
If you would like additional information on digitization fees or pricing your products, please don't hesitate to reach out to us directly through feedback@printful.com, our goal is to see you succeed!
- Renate
I love this app because it makes easy to have products in the store for sales and would be cool to get to see more products in Printful
Hi! Thank you for sharing your feedback. We're glad to hear you are enjoying our services.
Please note that we are constantly working on adding more products to our catalog and you can also participate in this by submitting your request to our feature request page - https://www.printful.com/feature-request. Your recommendations help our teams work on new products, sizes, and colors. We sincerely appreciate your patience!
- Renate
They is letting my customers down I’am getting charge backs , blaming it on coved-19 not mo true almost everything is back open get it together I need to try another print on deman
Hi, thank you for your review! We're very sorry to hear about your experience with us during this time! We understand that experiencing longer fulfillment and delivery times is not pleasant, and we hope the situation normalizes soon.
We are still feeling the effects of Covid-19 as we are still taking precautions at our fulfillment centers to make sure the health of our employees is not compromised. We have also been experiencing a higher order volume at this time and, paired with the Covid-19 restrictions and health recommendations, our fulfillment times have become longer. We are hiring more production staff and scaling up our equipment to help us manage the order volume much quicker.
We do apologize for the delays we are seeing at the moment and we hope to return to our normal fulfillment times very soon.
If there's anything we can help with or if you have any concerns, be sure to let us know at feedback@printful.com!
- Zana
I would love to see more products and accessories to choose from. The prices for the products are a little high.
Thank you for your review, we truly appreciate it!
If you have any product suggestions, you can send them over to us at feedback@printful.com, we'd love to hear from you!
As for our prices - we understand. They might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this! :)
- Vita
It is super convenient, easy to use, time-saving, and works seamlessly.
The App is pretty seamless to use. As a beginner I am able to navigate through options well uploading my images easily. The selections of tops offered are also great!