Reviews (7,213)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.
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When you upload your art for your online store, you have to create another template for a manual order. You are doing twice the work Plus you have to create different template for shirt sizes! Hoping they can follow Printify's easy to use system of creating products
Works fine but the shipping is horrible. Every order is stuck in Riga for serveral days without any information... Update on the answer: This has absolutely nothing to do with holiday season since we had the same issue for every order since September. Always delayed and took more than 10 days. Every time the package is stuck in Riga..
Hey! Thank you for sharing your feedback with us!
We are very sorry to hear your orders have been delayed, we understand how unpleasant this is!
Currently, we are seeing longer delivery times globally due to the holiday season and higher online order volume. Please note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have shared this information on shipping delays on our Fulfillment Updates page: https://www.printful.com/fulfillment-updates
If you have any further questions or anything else please feel free to reach us at feedback@printful.com!
-Lauma
I have custom designs printed and i like the ease of use but my shirts came printed crooked. Very disappointed. How can i in good faith ask my customers to purchase crooked tees??
I tried to use this app. 2+ months to produce products, when they "felt" like fulfilling an order. Slow customer service reply's. I had several orders, after a month of waiting on fulfillment, Get a notification that they declined to fulfill my order.
Thank you for your review, we truly appreciate it!
We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic also hit CA and NC, which is where we have three of our fulfillment locations.
The local governments subsequently issued guidelines and regulations, which made us limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
We informed our customers of expected fulfillment delays via email and the Printful Dashboard, along with redirects to our Covid-19 page: https://www.printful.com/covid-19
We tried our best to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind.
As of now, our fulfillment times have improved significantly and we have already reached our pre-Covid-19 fulfillment estimates in most of the product categories we offer.
However, delivery delays can still be expected and, after checking in with your Printful Dashboard, we noted that your last order was declined due to carrier restrictions - this means that we would be unable to ship the order out to the listed destination.
In most cases this is due to the destination country not accepting international mail at the time the order is placed.
We'll follow up with you directly with more details on this matter!
- Vita
It's awesome, one of the best things that can happen to any artist
App is bit hard to navigate. Products are good
Great App. Very easy to work with. Integrated my products to my websites quite easily. I would definitely recommend this app to new business owners
I like the product the cotton was cool and my design was perfect print on demand is easy to use quick access to customers it a recommendable app to anyone who want to start a clothing brand this app is a life saver since i start using it, i have acquired most skills prints on demand is the right app my advice is print on demand team should in prove on delivery think thats the only place they improvement aside delivering the rest is perfect
Hi!
Thank you for your kind words regarding our services.
We're sorry to hear that you have been disappointed by our delivery time. Please know that we are constantly working with our carriers to ensure the best possible delivery times staying within our flat shipping rates. We understand how important fast delivery is and we hope to continue improving the process. We sincerely appreciate your patience!
- Renate
Is very easy to set up, intuitive, great tutorials and documentation and easy to learn. Plus a very detailed flow and great integration into just about any sales avenue.
AWESOME!
Look at ALL the negative reviews!! This place is a SCAM. Absolute SCAM. I never received my items because of their error and they refuse to acknowledge or help
me.
UPDATE: Don’t fall for this company’s LIES!! I was never reached out to try and resolve this issue. They refused to help me in anyway with the change of address issue (even BEFORE I actually moved) and consistently gave me generic customer service answers. Not only that, but they seem legitimately disinterested in helping me.
DIDNT RECEIVE ORDER!!Absolutely terrible experience from top to bottom with these guys. From difficulties with adjusting my design, to zero to no communication in regards to delays and questions, I ended up not even receiving my order due to the tremendous delays and they refuse to give me any additional assistance. Terrible customer service, terrible shipping times, terrible design team. Absolutely 100% STAY AWAY!!
Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward.
Although we understand your frustration with this whole situation, it is your responsibility to provide us with a correct shipping address before the order is shipped out.
As per our Return Policy (https://www.printful.com/policies/returns), if you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
If the package is returned to us, you will be able to reship it to an updated address via your Printful Dashboard > Orders > Returned.
From what we see, the order you reached out to us about has been delivered to a Parcel Locker, so we hope that you were able to retrieve this package!
If you have any additional feedback or questions, feel free to reach out at feedback@printful.com! :)
- Vita