Reviews (7,204)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.
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All I can say is WOW. The Printful team delivers every time, and the support I get from everyone is just incredible.
Works great! Easy to integrate and use with my store!
Be careful. The products in Printful will also load EVERYTHING from your store into their application. So when you go back in, you will see other items from other suppliers.
The advice I was given from Printful was to either 'ignore' or "Delete" them from your Printful account.
This advice was ill-advised, because if you 'Delete' it from the Printful account IT WILL ALSO DELETE IT FROM YOUR STORE.
I lost everything but my Printful designs.
As I don't wish to double handle my products, I'm deleting the app entirely and using another Printer instead - the other printers app doesn't seem to have this issue.
Shame, because I was very happy with Printful. But this is just too much.
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Crazy easy to use. I'm a complete amateur and yet I've got all my stuff up and on my store in less than a day.
Support staff are also prompt and knowledgeable.
Hi there, thank you for your review!
We're very sorry to hear that your experience with our app has been negative, but we hope that we can turn it around!
When you connect your Shopify store with Printful and if you have products in your Shopify store already, these listings will import into Printful as well, though they won't be automatically synced. In case the products aren't supposed to be fulfilled by Printful, you can choose to set them to "ignore" so that our system simply ignores these items when an order is placed for them in your store (orders won't import if the item is ignored).
Another option is to "delete" these products, but this is only suggested if you want these items completely removed from Printful and your Shopify storefront, because they will be deleted from both platforms. When deleting the product in Printful, a pop-up will appear asking you to confirm the deletion process and that you understand that the item will be removed from Shopify as well.
We have located your interaction with our customer service team where you inquired about this process and more information could have been relayed to you about it so that you can make a decision based on complete information about the function. We will follow-up with you via email about this!
- Zana
Thank you for liberating art. You revolutionize how artists monetize their art. You can create items without worrying about managing stock. It is truly a new kind of industry and technologies. Keep up the good work. I love Printful!!!
Thank you for your review, we truly appreciate it!
We're glad to hear that you're enjoying our services and happy to have you as part of the Printful family! :)
- Vita
Excellent app, perfect for building a brand!
No really... the integration with shopify is fantastic! Very fast and easy to set up products on the website and then automatically submit them to your shopify store. Really good.
Thank you for your positive review! We're glad to hear you are enjoying the integration!
- Zana
Misprinted the first order going to a paid customer. Sort these reviews by "Helpful" and you will see I am far from alone here. - That is it. That should be enough of a review for any business owner. If you need more convincing that I'm not just a failed, salty, get rich quick hopeful, keep reading. Flat out refuses to reprint or refund it. It is an error caused by their negligence. The graphic is so stretched there is a 1/2 inch discrepancy between the top width and bottom width. To add: My first business was a graphic design and printing company that I sold over 15 years ago. Despite my knowledge of printing processes, and file preparation I was told my files were to blame for the abysmal print quality. The same files have printed well on several other products from equal suppliers. Customer support uses ZenDesk and will not answer real questions, but only link to articles on how to fix things. The problem is that these articles about color modes and document set up completely contradict themselves. No matter how you set it up, they have an out to claim you are at fault. I'm a serial entrepreneur that has founded several profitable businesses, and consults for large companies on fixing issues like this. Based on my interactions with Printful customer support, and the quality of product received, I can no longer in good faith recommend this company. They do not have the customer in mind, and more importantly they do not have YOUR future customers in-mind. No hard feelings, about 20 other suppliers exist. All of them with less market share which means they will work for your business, and have more bandwidth for supporting your needs. Right now Printful is Blockbuster, sitting on piles of cash and ignoring customer support requests, because they own the most market share and feel they are too big to fail. What they are failing to see is there are about 35 Netflix like companies waiting to take their customers and treat them well. Do yourself a favor and use one of the other great options. I'm in a fortunate situation where these types of errors won't sink me. That said if I was just starting out and trying to keep costs low this very well may have bankrupted me. Also good to note that it will take a long time, and multiple sample prints (That you will have to pay for) to make sure your customers are getting what they paid for. Even after that process there is no guarantee of quality. In-fact their terms of service state they can misplace a print up to 1 entire inch. A shirt with a 1 inch discrepancy would still be sent to your customer, and you as the business owner may lose a customer and never be notified. If that isn't enough to convince you to steer clear, Printful actually tried to upsell me their "Design Services" in response to my complaints that their document set up articles contradict each other. Looking forward to the standard copy and paste response from a rep blaming all of this on me, the customer. Shopify, I can prove all of this. I have the receipts. Please contact me should this company ask to remove my review. Anyway, Shopify fam, happy Friday! I hope you have a great 2021, and your conversion rates stay high. :)
Hi! We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation, but we have now involved our graphics team to assist in answering all of your questions.
There is a certain difference between the techniques we use on our products compared to other POD companies, and we need to take into account the characteristics of the product as well, not only the colors of the file which ultimately can make a great difference in the outcome. We have created several tutorials and blog posts to help our customers achieve the desired look and sample orders are just one part of it - to be able to hold your own product in your hands to see the quality of the print and the product first-hand. We are doing our best to ensure the best possible quality but in this industry, where human hands are involved in the fulfillment process (placing the product on the machine, quality check), there are some acceptable placement discrepancies but we evaluate each situation separately since it has never been our intention to inconvenience you in any way.
Please note that we do not delete our reviews as our intention is to be able to provide the best service possible.
Once we have gathered more information on your precise situation, we will reach out to you. We sincerely appreciate your patience!
- Renate
Great performance. Thank you Printful. Easy and fun to navigate. I'm having so much fun with Printful that I don't believe it's real. But Printful is real. Thank you Printful again.
great app that helped me build my online stor, easy to design and ship products. perfect intergration with my shopify store
I love Printful! Their product quality is outstanding and their website is easy to work with. Their customer support is also stellar.