Printful: Print on Demand , 5,915 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its consistent quality, flexibility, and unique features like sleeve prints and private label branding. It's praised for its seamless integration with e-commerce platforms, user-friendly interface, and efficient fulfillment process. However, some merchants criticize its high prices, occasional unresponsive customer service, limited mockup diversity, and lack of sustainable clothing options. Despite some reports of slow loading times, its performance is generally seen as reliable and worth the cost.
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Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders.
Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19).
We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs.
I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved.
Please let us know if you have any additional feedback, write to us at feedback@printful.com
-Lauma
products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.
Great quality but getting in touch with their customer service is a nightmare! One of our top selling products has had issues with not coming out correctly for the past few weeks, resulting in unhappy customers, and it's been almost a month since this whole ordeal started. Plus, they take so much money per print it's insane! For that price you'd expect better customer service.
That said, Jorge there has provided good service, but the design team is totally MIA. Disappointed with that for what we're paying...
Submitting this review to get rid of the pop-up. But the apps good too.................................
Thank you for your review, we appreciate your feedback!
If you have any suggestions or questions for us, be sure to reach out at feedback@printful.com, we'd love to hear from you! :)
- Vita
WE have had a few orders messed up and then we also don't get the best product selections.
noice, very flexible designs any many choices but, it lacks of diversity for bigger sizes, i hope they do in the futures
Thank you for your review, we appreciate hearing from you!
We are always looking into adding more new products and sizes to our offer, which is why we truly appreciate your feedback on this!
If you have any specific model and size suggestions, I invite you to add them to our feature requests here: https://www.printful.com/feature-request for a community vote.
Feel free to also send an email our way to feedback@printful.com, if you have any additional suggestions or questions, we'd love to hear from you! :)
- Vita
A good app for integrating products in Canada, it helps ship out products fast especially with the postal service. I would've given them five stars if they didn't halt orders because product designs didn't meet standards. This impediment can at times require you to use a different supplier. But good app
The site is great with the mock ups however they don't do all branding like some company's, you can only have your tag in a tag less item. Customer services sucks the people are nice when they decide to email you back my items have been on hold over a week and they have not given me any up dates. I have no idea of the quality because my sample orders are still on hold which sucks. I suppose aside from all of that its great.
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Hi there!
Thank you for sharing your review!
Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab.
If you have any additional concerns or suggestions, please let us know via feedback@printful.com
- Elina
I use this app to design products for my store. I find it challenging to get my design on your products.
Hi!
Thank you for sharing your experience. We're sorry to hear that you are experiencing some trouble with our products. Please know that we offer various blog posts on this subject (https://www.printful.com/blog/), and we also have an FAQ dedicated to product creation (https://help.printful.com/hc/en-us/sections/360004088560-Design-tips). If you need additional help with matching your designs to our file guidelines, you can submit a request to our graphic design services (https://www.printful.com/design-services).
If you need more information on the products you have chosen to achieve the best possible outcome, please contact us at support@printful.com
-Renate