Reviews (7,203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.
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The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!
Hi there,
We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates.
If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was-
Regarding your particular order, I see that you are currently in direct communication with our support team and I hope that we can come to a solution that works for you!
- Elina
The integration with Amazon dosen't work anymore, the information on Printful web site is outdated... The discussion I have had with Printful is that Amazon has changed the process and at the moment Printful cannot help, you have to look to Amazon. By reading all the comments on the web and here, I conclude that I am not going to partner with Printful and look for another POD. .
Hi there!
Thank you for your review! We're very sorry your experience using our services hasn't been the best!
We do our best to follow any updates within the integrations. The design and layout of the GTIN exemption have indeed been changed by Amazon recently. However, the information that needs to be entered and the steps still remain the same.
We are currently working on updating our FAQs, and we value our customer feedback.
I will follow-up with you via email to provide additional information on your concerns.
- Elina
Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a week to start on it.
Hi there! Thank you for your review! We're so sorry to hear that you have encountered some problems with the app! The orders should import from Shopify into your Printful dashboard automatically if the status of the order is "Pending fulfillment" and the order is paid for, so it's not typical for the order to not import into Printful. We will investigate this situation further.
We suggest creating a manual order in your Printful dashboard directly so that we can fulfill the products and ship the order to your customer as soon as possible. We see that you have submitted a manual order a few days ago and we'll follow up via email to find out more details on the order and help resolve the situation!
They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way.
So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.
I've just finished completing my first order and I will admit, it was not that straight forward to setup the fulfillment details. Additionally, the fulfillment process identified Latvia as the closest location??? I'm in the US and it sounds like I will be waiting a while for this. I am doing this order for myself to test the service before fully opening my shop so I'm concerned that I might need to find another service if the order is greatly delayed.
Hi, Miguel!
Thank you for your review. We're sorry to hear that there were some issues with creating your first order.
Please note that the item you chose can be fulfilled only in two of our facilities - Latvia and the UK. You can see this information in the product catalog under the Availability tab for this product. While we do our best to offer all of our products in all our facilities, it depends on the suppliers available in the area. Thank you for understanding.
The fulfillment process for this order has already started, so we hope to ship it out as soon as possible. As you noted, the delivery speed for international orders may take time but we are working with different carriers to ensure the fastest delivery possible. You can always track the order via the tracking link when the package is sent out.
To see products that can be delivered the fastest to you, please consider setting up your account preferences to the US to limit the product catalog's variety.
- Renate
wow, une application très satisfaisante. wow, une application très satisfaisante. wow, une application très satisfaisante.
Very bad service
When setting the price, they wrote "Your profit is $ 10", as a result, my profit turned out to be -1.68 $ due to delivery and taxes. Thank you for not warning
Hi, thank you for your review! The product cost doesn't include tax or shipping, therefore, the profit would only refer to the product price. When adding a product, on the page where you can set the retail price, we have added a disclaimer that shipping and taxes are extra, so that our users are aware and can better decide upon the retail price for the product.
We'll follow up with you via email on this as well!
- Zana
Can someone help me use this app? I would really like to know how I can make shirts printed on demand
Thank you for your review!
You can follow this quick tutorial on how to set up with Printful + Shopify, as well as create and list products on your store here: https://www.youtube.com/watch?v=D6_DXWALfSU
If you have any questions or concerns related to the setup, or anything else, be sure to reach out to us at feedback@printful.com, we'd love to hear from you! :)
- Vita
The app is great for integration. I tested a product and it was fulfilled quickly, arrived on time and the t-shirts are printed extremely well with excellent quality.
It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost patience with this about how complicated it was.