Reviews (7,202)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.

March 27, 2019

Takes more than 10 days to fufill orders. If someone wants to take business to other level, dont use this app.

Not rating 1 start because it made it easy to recover the money I have spent on the order that was not fufilled.

Sabura
United Kingdom
4 days using the app
Printful replied March 28, 2019

Hi, thank you for your review!

I'm very sorry to hear that there was a delay with the fulfillment of your order. That certainly does not sound typical and we'll make sure to look into what happened with the order here and follow up with more information. - Zana

November 15, 2018

really don't understand the app. I mean I thought I did until my orders came in. the store keeps saying sync and i do that everytime, i became kinda annoyed

ITEM-SUPPORT
Canada
3 days using the app
October 29, 2019

Very basic. A lot of arbitrary restrictions when it comes to variants.
Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck.

Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.

Custom Family Gifts
United States
3 days using the app
Printful replied October 29, 2019

Hi, thank you for your review!
When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used.

You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works.

Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform.

If there's anything we can help with or if you have any other suggestions, surely reach out to us at feedback@printful.com. We like hearing from you!

- Zana

March 15, 2021

once i figured it out it was smooth, definitely a slow start but that was on me from being green, your platform is great

Mike Parillo Art
United States
3 days using the app
August 17, 2017

one star is too much for this app. Also customer support is non-existent.
I made my original design to my shirts and they copy all of them 35-24- times each one, I don't know why. I tried to communicate but never answer my questions. she said you would need to reach directly out to our copyright department. I hope I DO NOT SEE MY DESIGNS IN OtHERS PLACES.

Saraliashop
United States
3 days using the app
November 26, 2016

Another horrible design site. Also customer support is non-existent.

Jonnydapperclothing
United States
3 days using the app
May 1, 2021

Wanted to use this service because I've used it before but now that I want to it won't even load on Safari

Gorilla Car Care
United States
2 days using the app
Printful replied May 2, 2021

Hi! Thank you for sharing your feedback.
Please make sure that your browser is up to date, which could help resolve any issues. We also recommend using Google Chrome as it is more compatible with our platform, although it should be working with all browsers.
If you are still experiencing some issues with connecting, please reach out to our support team at support@printful.com
Thank you!

- Renate

May 5, 2021

I've dreamed of owning my own store for 5 years but I didn't have 6 digits to invest. I recently learned about POD. Thank you Printful for making this so easy!

Millions Vanished
United States
About 2 hours using the app
December 14, 2022

Printiful is great but the people they hire to do the work are terrible. All hoodies look cheap, have threads popping out and some of the samples and clothing clients are getting are actually damaged and stained. Not goo for business since you do charge a lot and clients are paying a lot

Fudge Off
United States
2 days using the app
Printful replied December 15, 2022

Hi!

Thank you for sharing your concern. Please know that we take quality issues seriously and for each case we recommend submitting a problem report. Such feedback helps us improve our services.
We always urge checking in with our support team because we take responsibility for fulfillment, manufacturing and various shipping errors. Please don't hesitate to reach out to support@printful.com if the products you receive are not up to your expectations.

- Renate

March 10, 2016

This app is aweeesssssoooommmmeeeee!!!!!!

Barkodeotb
United States
About 20 hours using the app