Printful: Print on Demand , 5,845 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.
Refine
-
By rating
Please avoid this app. I am unsure how so many reviews are high, but I have had numerous (literally 10+) issues in the past year. Off-center designs, wrong print files altogether, wrong colors, etc. They have been a nightmare to work with and have not improved. Quality control is non-existent here
Thank you for your review!
We're sorry to hear that you encountered some quality concerns with our products, this should certainly not be expected!
Since your products are fulfilled manually by human hand, some mishaps can sometimes occur, although our Quality Check is usually able to catch them.
If you, or your customers, receive a faulty product, we suggest submitting a problem report on the order via your Printful dashboard, so our support team can check in with your concerns and offer you a refund or a reshipment, if there's been a fulfillment error.
We appreciate your feedback and certainly look forward to improving our collaboration in the future!
I gave up on using printful for my store. I removed everything and went with a different pod who has been fast and fantastic. Wish I could have said the same about printful but they managed covid-19 terribly. Placed an order on May 19th its still sitting but according to printful its on its 23rd day. Um June 19th makes 30 days.
Hi, thank you for your review! I'm sorry to hear your experience with our services during this time has not been pleasant! The Covid-19 pandemic has affected various industries and people across the world and it has also affected our fulfillment times. Additionally, we are seeing a higher order volume than usually at this time and paired with the health and safety measures we are implementing at our facilities to keep our employees safe, some product categories are experiencing longer production times. Our fulfillment times are calculated in business days and our customer service will also provide information on the status of the order in business days. We recommend referring to our Covid-19 updates page for specific information on the current estimated production times and additional information: https://www.printful.com/covid-19.
All of our teams are working hard to fulfill each order as fast as possible and we hope we can return to our regular fulfillment times soon.
If there's anything we can help with, be sure to contact us at feedback@printful.com anytime!
- Zana
What a joke! Don’t buy anything from these people unless you don’t care about your business and like piss poor products. Ordered 2 hats complete garbage.
THIS APP IS NOT WORTH YOUR TIME TURN AROUND NOW!!!! WHERE DO I START. ILL MAKE IT SHORT I ONLY HAVE 100 CHARACTERS OK....
1. CHARGED ME FOR A TEST RUN AND OR ORDER AND WOULD NOT REFUND ME. BTW, SHOPIFY DID NOT CHARGE, THEY GOT IT WHY DIDN'T PRINTFUL? PRINTFUL KEPT ON REFERRING TO THIS SITUATION AS "THE SITUATION" BUT NEVER EXPLAINED WHY. IM STILL WAITING FOR THAT ONE. SOMETHING TELLS ME ILL CONTINUE TOO.
2. THE NECKLACES LOOK LIKE THEY CAME OUT OF A GUM BALL MACHINE.
3. THE COLORS BLEED TOGETHER ON THE THE FIRST 15 BACKPACKS BECAUSE THEY DID NOT CHANGE THE CARTRIGES CORRECTLY. THE LAST 6 TURNED OUT NICE. THE FIRST 15 WHERE COMPLETELY USLESS AND THEY WOULD NOT REPRINT THEM, INFACT THEY DEBATED WITH ME AND WOULDN'T EVEN REPRINT ONE. THE BAGS WERE SO DARK I COULDN'T EVEN TELL WHAT I WAS LOOKING AT AND THE'RE MY DESIGNS.
3. OVER ALL COMPLETELY VAUGUE, DISORGANIZED AND REALLY NEED HELP WITH CUSTOMER SERVICE, AND OVERAL AWARENESS TO THE FULLEST.
4.RUUUUUUUUUUUUUUUUDE!!!!!!
Thank you for your review!
We're truly sorry to hear that your experience with us has not been positive, but we do hope to improve it moving forward.
It is certainly important to note that any test orders that you place on Shopify would also need to be cancelled on your Printful Dashboard directly, as we have no indication of them being test orders on our end.
We truly appreciate your feedback in this regard and will look into solutions on how we could handle these type of instances in the future.
We're also truly sorry that our explanations of the situation you encountered seemed confusing.
We are happy to assist and offer reshipments or refunds of any fulfillment concerns, but we do also expect you to upload print-ready files for the best print results. I suggest checking in with this blog, for some tips on preparing your designs: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/
We'll continue our correspondence with you via email and hope that we can reach a solution for any issues you've encountered! :)
- Vita
Printful sent the wrong product to one of my customers due to a bug in their order placement system, where the preview mockup image didn't match the print image that was used. They refused to refund me despite this flaw in their software, so I'm now reviewing new suppliers. The automatic fulfillment feature isn't worth the poor customer service.
Review #2
I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job.
Review #1
The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update:
Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19.
We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it!
Original response:
Thank you for your review, we appreciate your honest feedback!
We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward.
I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously.
I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best.
If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita & Zana
I initially rated this company 5 stars but after working it them for 9 months I'm updating my review.
Unfortunately, Printful has a slow and inconsistent fulfillment process that makes it very difficult to run and efficient business. Roughly half of my orders have been late and had some type of quality issue. Yes, it can be easy to set up because of easy integration with websites but the execution of the actual fulfillment of orders is embarrassingly slow and inconsistent. When you're competing with companies who have 2-day shipping, it puts your business at a HUGE disadvantage by using Printful. I'm at the point where I'm considering shutting down my entire business because this company has made it so difficult to meet customer expectations. Plus, when I've reached out to customer service with an issue to seek help, they can't do anything about it expect offer faster shipping once the manufacturing is completed. In many cases, it doesn't help enough and still takes weeks (2-4 weeks) for an order to reach the customer. Printful has so much potential to be great but the manufacturing and fulfillment are VERY BAD and SLOW.
Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume.
We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers.
We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future.
If there’s anything we can help with, be sure to contact us at feedback@printful.com!
- Zana
WARNING: Do not use if you offer free shipping in the United States. WARNING: Do not use if you want to work with a company that offers a basic level of customer service or technical support. There are a lot of print-on-demand services out there now and unfortunately Printful is just no longer a good choice.
Hi there!
Thank you for leaving your review. We're sorry to hear that you are experiencing some trouble with the shipping settings.
Please note that it is possible to set up free shipping for specific countries through your Shopify account. You would need to create a shipping profile that has free shipping and select a country, then manually assign products to this profile. Any changes made to Printful shipping profiles will reset.
Since these changes need to be made in Shopify, not Printful, we recommend contacting Shopify support as they are better equipped to assist with this task - there are also various Shopify tutorials on this matter.
Our apologies for the inconvenience caused.
- Renate
All right, so I shipped our first order on the 26th of March. The order was supposed to be delivered between the 2nd and 9th of April.
It's currently the 14th of March, the customer has not received anything yet and Printful has not sent me an email about it whatsoever. (The live chat also told me that she could not help with it)
How exactly, are you supposed to run a print on demand store if client's do not get their products and the sellers are not told anything? And this is the FIRST ORDER?!