Printful: Print on Demand

Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...

Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison

NO POLYBAGS on your apparels!! Let me repeat, as of 9/15/15, they DO NOT PUT POLYBAGS when they ship their apparels!!

So... if you want to create a website for your small school team, or small town fair, Printful could work and save you some upfront money.

But!! If you want to create a "Brand", Printful is a No No! As a costumer, imagine if you order a Tshirt from Store, and they send you the Tshirt or a hat without POLYBAG!! What kind of impression would that leave!? That customer will NEVER shop from you. Not only that, he/she will spread the bad service like wild fire. Polybags are a must to keep the product from dirt as well!

I had customers that complained because their apparel came with dirt and stains. Come on Printful... You can do so much more. And actually, you had!!

Yes! They actually "did" send their apparels in polybags.... but for whatever reason (Which is always to save couple bucks), they decided to "REMOVE" the "polybags!!" from all their apparel shipments!!! Come on... How much would that save you? 5 cents at most!? So jut to save 5 cents, you would loose so many possible costumers!!? You can do the math here. You'll end up loosing thousands, millions of dollars... just because you wanted to save... 5 cents....!!! Come on Printful.... BRING THE POLYBAGS!!!!

If they do bring their polybags in time for the apparels, I'd easily give them 4 stars. But as of 9/15/15, because they DO NOT OFFER polybags on their apparel.... they get 2 stars! Again, if you want to sell you apparels to your family and small town fairs, Printful might work. But if you want to create a Brand, and you want Printful to be stepping stone, look elsewhere.

Normally the shirts come out well but there are plenty of times where the wrong order gets sent or I have complaints from customers about an "odor" or "chemical" smell on products. Unfortunately, this is one of the better services available.

Had Printful a while now and a handful of orders. Multiple times I've had issues with Incorrect Color, Incorrect Size, and Embroidery Issues. The lack of attention to detail is what is leading me to write this review.

As far as producing, they do a good job, however if you get into a situation where something is incorrect (ex. a customer wants to exchange a shirt because the sizing was small) or any real issue comes up, they have a loophole for every situation. It is very tough because you as a business owner are then left to dray and they benefit 100% from every situation.

After one year of using them the main problem was for me the quality. They kind of don't care about it.

Cheers

I really like the app and it's mock ups. I think it's great for setting everything up and it's ease of use. I however don't like that it forces you to you specific dtg locations. The Charlotte North Carolina location has me wanting to invest into my own printing equipment. I really wish they would step up their game on the print quality on sweaters.

So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!

Such a pain, the fulfillment process takes a while. They are real "Hold" happy, they place orders on hold and you have to do like many steps to get it released. Not too happy with the customer service either as they are not as helpful as they should be see how my business directly brings business to them. If there is a clothing app alternative someone please let me know. constant frustration with them and their lack of assistance.