Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

August 10, 2020

Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, ...

Rulesfitness
Switzerland
About 2 years using the app
Printful replied August 12, 2020

Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best!

We understand where you're coming from – we're not ...

Edited November 10, 2015

Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth ...

Steelie Bros Fly Copmany
United States
About 2 years using the app
September 15, 2015

NO POLYBAGS on your apparels!! Let me repeat, as of 9/15/15, they DO NOT PUT POLYBAGS when they ship their apparels!!

So... if you want to create a website for your small school team, or small town fair, Printful could work and save you some upfront money.

But!! If you want to create a "Brand", Printful is a No No! As a costumer, imagine if you order a Tshirt from Store, and they send you the ...

Onesize Apparel
United States
About 2 years using the app
December 15, 2018

Normally the shirts come out well but there are plenty of times where the wrong order gets sent or I have complaints from customers about an "odor" or "chemical" smell on products. Unfortunately, this is one of the better services available.

UCAN Outdoor Co.
United States
About 2 years using the app
October 8, 2020

Had Printful a while now and a handful of orders. Multiple times I've had issues with Incorrect Color, Incorrect Size, and Embroidery Issues. The lack of attention to detail is what is leading me to write this review.

chrisheering
United States
About 2 years using the app
Printful replied October 11, 2020

Thank you for sharing your review- we truly appreciate it!

We are sorry to hear you encountered multiple issues with your products. We recommend filling out a Problem Report ...

February 20, 2018

As far as producing, they do a good job, however if you get into a situation where something is incorrect (ex. a customer wants to exchange a shirt because the sizing was small) or any real issue comes up, they have a loophole for every situation. It is very tough because you as a business owner are then left to dray and they benefit 100% from every situation.

Owlflex Athletics
United States
About 2 years using the app
Edited October 27, 2017

After one year of using them the main problem was for me the quality. They kind of don't care about it.

Cheers

Maylwear
Hong Kong SAR
Almost 2 years using the app
January 31, 2022

I really like the app and it's mock ups. I think it's great for setting everything up and it's ease of use. I however don't like that it forces you to you specific dtg locations. The Charlotte North Carolina location has me wanting to invest into my own printing equipment. I really wish they would step up their game on the print quality on sweaters.

onsetmerch
United States
Almost 2 years using the app
Printful replied February 1, 2022

Hi there,

Thanks for your feedback! We are sorry to hear that you've had a bad experience with our fulfillment quality. It is important to us that you receive products and ...

July 9, 2021

So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each ...

Family Affairs
Switzerland
Almost 2 years using the app
Printful replied July 10, 2021

Hi there!

Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments.

Currently, there is a specific ...

November 29, 2016

Such a pain, the fulfillment process takes a while. They are real "Hold" happy, they place orders on hold and you have to do like many steps to get it released. Not too happy with the customer service either as they are not as helpful as they should be see how my business directly brings business to them. If there is a clothing app alternative someone please let me know. constant frustration with ...

Montone Clothings
United States
Almost 2 years using the app