Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

July 25, 2023

I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.

Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my ...

Haitian Buy
United States
Almost 5 years using the app
Printful replied July 31, 2023

Hi!

Thank you for the review.
We're sorry to hear about your experience. Please know that it was never our intention to inconvenience you. Our payment specialist team isn't ...

April 26, 2022

Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They ...

Davina Shefet Art Store
United Kingdom
Almost 5 years using the app
Printful replied April 26, 2022

Hi,

Thanks for sharing your experience!

We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can ...

Edited January 18, 2018

Update 1/10/18 This place is such a joke. They screwed up a jacket for a customer then said it was because of my mistake when ordering. I reversed the charges on my credit card and after a week and screen shots of my order being placed correctly, they decided to credit me back after I said not to because I had already reversed the charges. Now I get a note from their fraud investigator stating I ...

Colorado Duds
United States
Almost 5 years using the app
December 6, 2022

All of our orders are taking way longer than the estimated processing time, which caused us to have several marks against our Etsy account. Orders are sitting 7-8 days when they estimate 2-5 days to process. Additionally we have lost orders stuck almost 2 weeks in pre-transit and we're just told to wait longer before offering a solution.

Whatever Market
United States
Almost 5 years using the app
Printful replied December 6, 2022

Hello! Thank you for your review. We're sorry to hear that your experience with Printful hasn't been the best so far but we certainly hope that we can improve it moving ...

December 17, 2020

We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what ...

Sic Tranist Gloriaa
United States
Over 4 years using the app
Printful replied December 18, 2020

Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!

When agreeing to use our services ...

April 10, 2023

Anyone giving this service more than a star doesn't sell more than 2 shirts a month.

We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another.

Packages lost, that Printful has refused to replace, because they can't be ...

Own Your Stigma
Canada
Over 4 years using the app
Printful replied April 11, 2023

Hi!

Thank you for writing a review.
We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain ...

November 20, 2020

The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.

Nu Noveltees
United States
Over 4 years using the app
Printful replied November 23, 2020

Thank you for your review! At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Could you please send us your ...

July 3, 2020

I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an ...

Streetside Apparel
Canada
Over 4 years using the app
Printful replied August 10, 2020

Thank you for your review, we truly appreciate hearing your feedback!
We are, however, sorry to see that you have met with these concerns, it should certainly not be the ...

July 13, 2020

Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers.

I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing.
When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every ...

Coolest Shirts On Earth
United States
Over 4 years using the app
Printful replied July 16, 2020

Hi there!

Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward!

I ...

Edited August 16, 2021

UPDATE: my experience using the warehouse. It quite frustrating. Several times my products from the warehouse simply disappeared. Each time I had to prove that the products existed before and fight to get compensation for lost item. Never believe the amount of the warehouse items is stock that they show on the warehouse page. Double check how many items you had in stock and how many were shipped ...

Nerrrdy.com
Poland
About 4 years using the app
Printful replied August 16, 2021

Hey, there!

Thank you very much for your feedback. We're very sorry to hear about your experience with our services. We take your feedback regarding the warehoused products ...