Reviews (7,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.
Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my ...
Hi!
Thank you for the review.
We're sorry to hear about your experience. Please know that it was never our intention to inconvenience you. Our payment specialist team isn't ...
Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They ...
Hi,
Thanks for sharing your experience!
We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can ...
Update 1/10/18 This place is such a joke. They screwed up a jacket for a customer then said it was because of my mistake when ordering. I reversed the charges on my credit card and after a week and screen shots of my order being placed correctly, they decided to credit me back after I said not to because I had already reversed the charges. Now I get a note from their fraud investigator stating I ...
All of our orders are taking way longer than the estimated processing time, which caused us to have several marks against our Etsy account. Orders are sitting 7-8 days when they estimate 2-5 days to process. Additionally we have lost orders stuck almost 2 weeks in pre-transit and we're just told to wait longer before offering a solution.
Hello! Thank you for your review. We're sorry to hear that your experience with Printful hasn't been the best so far but we certainly hope that we can improve it moving ...
We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what ...
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services ...
Anyone giving this service more than a star doesn't sell more than 2 shirts a month.
We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another.
Packages lost, that Printful has refused to replace, because they can't be ...
Hi!
Thank you for writing a review.
We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain ...
The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.
Thank you for your review! At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Could you please send us your ...
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an ...
Thank you for your review, we truly appreciate hearing your feedback!
We are, however, sorry to see that you have met with these concerns, it should certainly not be the ...
Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers.
I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing.
When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every ...
Hi there!
Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward!
I ...
UPDATE: my experience using the warehouse. It quite frustrating. Several times my products from the warehouse simply disappeared. Each time I had to prove that the products existed before and fight to get compensation for lost item. Never believe the amount of the warehouse items is stock that they show on the warehouse page. Double check how many items you had in stock and how many were shipped ...
Hey, there!
Thank you very much for your feedback. We're very sorry to hear about your experience with our services. We take your feedback regarding the warehoused products ...