Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

May 23, 2019

You know how when things seem too good to be true? Welcome to Printful. Regularly expect your customers to receive misprinted items, poor print quality (not centered, poor color matching, random smeared ink), and even garments with either holes in them or tearing after 1 wash. It is embarrassing on a level that is forcing me to move away from drop shipping. If you value the face of your business- ...

Shooter Up Aviation
United States
Almost 2 years using the app
Printful replied May 24, 2019

Thank you for your review, we truly appreciate hearing from you!
We're also sorry to hear that your experience with us has not been positive thus far, but hope that we can ...

Edited September 20, 2020

Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating.

I used to love this app (been using it since 2015) but I had two problems regarding a large order ...

New Public
France
Over 1 year using the app
Printful replied September 16, 2020

Thank you for your feedback, we truly appreciate it!
We are certainly sorry that you have met with these concerns and hope that we can work something out and improve our ...

May 20, 2020

One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.

NXN
United States
Over 1 year using the app
Printful replied May 21, 2020

Hi, thank you for your review! We're very sorry that there was a quality issue with the received item!
Items arriving with stains is certainly not up to our quality standards ...

Edited October 10, 2020

Disappointed
I have grown more and more disappointed with Printful over the last few months. I previously had another store that I used this app for and for the most part I didn't have any issues however, I am currently the assistant on this current store using printful and have had so many problems with billing. We have been around and around in circles between Printful and Shopify however, we ...

you'redoinggood.com
United States
Over 1 year using the app
Printful replied October 11, 2020

Thank you for your review- we truly appreciate it!

I understand you had some concerns about the billing and our Customer Support team has got back to your inquiries. Please ...

August 12, 2020

2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 ...

Funky Moose Records
Canada
Over 1 year using the app
Printful replied August 18, 2020

Thank you for sharing your review- we truly appreciate it!

We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
...

November 4, 2020

DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ...

Donecia’s Crafts
United States
Over 1 year using the app
Printful replied November 5, 2020

Hey! Thank you for your review!

It is a normal outcome for direct to garment printing that part of the garment may show through the ink. This would depend on two factors: ...

April 21, 2019

If you care at all about the quality of products going to your customers, I wouldn't recommend this service. Quality control just isn't there. Especially on embroidery, lots of customer complaints, lots of refunds. Orders will be put on hold for no reason creating longer wait times for your customers. Not good all around when consistency matters to you. My advice, unless you're running a dropship ...

Savage Mane Beard Co.
United States
Over 1 year using the app
Printful replied April 23, 2019

Thank you for your review, we appreciate your feedback!
I'm sorry to hear that you have encountered some quality concerns with the products we offer.
I would like to assure ...

June 4, 2020

The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it ...

American Morale Operation
United States
Over 1 year using the app
Printful replied June 5, 2020

Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can ...

September 6, 2018

Pricing is too high in order to make it profitable and fulfillment and shipping time takes too long. The quality of the products is ok.

Chicago Shirts
United States
Over 1 year using the app
June 4, 2022

The app itself was really easy to use, However, I had purchased a sample of my design on a t-shirt and the quality just wasn't up to the standards I was expecting it looks as if the graphic was spray-painted on because some of the paint was splattered on the side of the text and design. I haven't tested washing the garment to see how it will hold up in the wash. Overall I belive it gets the job ...

DARK MVTTER
Canada
Over 1 year using the app
Printful replied June 5, 2022

Hi there,

Thank you for your review! We're sorry to hear about the quality issues with the print. We would always be happy to check on any quality concerns and ensure that ...