Reviews (7,355)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

July 13, 2024

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PantherClothing
Germany
About 2 months using the app
Printful replied July 14, 2024

Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.

Edited July 18, 2017

Pros:
Good variety of t-shirts.

Easy to use - great system to upload, choose colors, sizes, etc.

Cons:
Quality control issues - Lots of off-centered, tilted mishaps. Customers don't like that.

Prices are crazy high, leaving not much room for profit, unless you can convince people to buy a $35 t-shirt somehow.

Fulfillment takes a LONG time.

3 stars overall, mainly cause they really don't have any competition. If someone else could offer the same t-shirts with an equally-easy uploading system, we'd probably switch asap.

305 Clothing Co
United States
Over 5 years using the app
July 2, 2021

Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.

JazzRadio
Germany
About 5 years using the app
Printful replied July 3, 2021

Hi there!

Thank you for sharing your review!

Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab.

If you have any additional concerns or suggestions, please let us know via feedback@printful.com

- Elina

November 7, 2017

I've been working with Printful for over ayear and have the products for 2 stores printed and fulfilled by them. I had a very important package arriving too late at a destination and asked them to reroute it for me at my expense. After much back and forth they refused, in the end it was too much of a hassle for their operations. This isn't the first time I've had frustrating experiences with Printful's customer service. So while the printing is good, the fulfillment has been ok, the customer service is the reason I'm going to Gooten.

Run Ink
United States
Almost 5 years using the app
Edited November 24, 2020

App works great but the company has decreased in quality and customer service over the last 2 years.

Cam's World Customs
United States
Almost 5 years using the app
Printful replied November 25, 2020

Hey! Thank you for sharing your review! We'd like to hear more about your time here at Printful, please feel free to send us a message at feedback@printful.com

-Lauma

May 6, 2016

Awesome concept (no inventory), easy to integrate and quality breadth of products to choose from.

The mockup design/upload process has been problematic for us at times (we're perfectionists), requiring some re-work and a lot of back and forth with Printful support. They've generally been ok to deal with, but the process can be slow.

We'd also like to see more products added to the mockup generator...currently, this only includes certain shirts and no hats (which require a 3rd party generator and some guesswork)

If you're looking for an easy way to add a lot of new products to your store, Printful is definitely worth checking out.

Ammo Athletic
United States
Over 4 years using the app
May 31, 2021

Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.

Indianapolis Coffee Guide
United States
Almost 4 years using the app
Printful replied May 31, 2021

Hey there!

Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.

Edited October 27, 2020

Update: 10/27/20 - issues with the automation persist with regard to inventory levels. Only fix for the conditional logic appears to be scheduled to roll out 1st quarter 2021. Updated rating to reflect.

Publiclandsproud
United States
Over 3 years using the app
Printful replied October 27, 2020

Hey there! Thank you for your review! Our Developer Support team works Mon-Fri and depending on the complexity of the issue, we should hear back within 48 hours. We have sent you a follow up via email and hopefully can work out the best solution!

-Lauma

Edited July 7, 2017

SO happy that they keep updating their services! Quality of posters are amazing! Super vibrant colors!

Quality of apparel is so so.. The prints don't always print straight. half of my samples came with obviously crooked prints, its great that they offer tag removal, but sometimes they remove the tags too roughly and the stitching comes undone, I also had an experience with a tag that was shipped with the tag still on.

Their customer support team are super friendly and helpful but. Had nothing but good experiences with them.

Svenfromoz
Australia
About 3 years using the app
July 3, 2022

I like the product offerings I cannot stand how difficult it is to find answers or get help on SIMPLE issues that consistently arise and prevent me from selling my products!

Painted Moose Gallery
United States
Almost 3 years using the app
Printful replied July 3, 2022

Hello,

Thank you for leaving a review!

We're sorry to hear that you have run into any issues while using our services, and we can assure you that we would be happy to help and answer any inquiries. You can always reach us at support@printful.com or by using our live chat which can be found by clicking on the yellow chatbox on our website. Let us know how we could help :)

Hope to hear from you soon!