Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and unique features like sleeve prints and private label branding. It's praised for its seamless integration with e-commerce platforms, user-friendly interface, and efficient fulfillment process. However, some merchants criticize its high prices, occasional unresponsive customer service, limited mockup diversity, and lack of sustainable clothing options. Despite some reports of slow loading times, its performance is generally seen as reliable and worth the cost.

March 28, 2018

The app is good but the prices are WAY WAY WAY TOO HIGH. $30.00 wholesale for a t shirt and you are supposed to sell for $40.00? Really? Too bad because I like the app.

Leon Hickey Photography
Canada
9 months using the app
July 14, 2016

Really needs to work with shopify to make adding design variants easier. If I wasnt so bored and frustrated with that one aspect I would proabably give these guys 5/5. Great quality shirts.

Tripsupply
United States
9 months using the app
Edited September 1, 2020

Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.

135 Holidays
Canada
9 months using the app
Printful replied September 2, 2020

Thank you for sharing your review, we truly appreciate it!

Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.

Please write to us at support@printful.com and we'll check the stock availability and help you out with your other concerns!

-Lauma

Edited April 28, 2016

Fantastic, a real hands on company. Always happy to answer questions , takes pride in producing products here in America. Could use a more diverse product line perhaps, specially since the are located in Los Angles, there are plenty of suppliers nearby.
Keep up the good work
**UPDATE *** ordered 3 demo products and 2 of them were substandard in quality.
the canvas print ( which is also the most expensive product they produce ) was not stretched tight and by the time I received it was sagging into the frame , thus putting creases all around the print, it's in the trash now.
So far it has been a week and they still have not issued a refund. I am really not sure if I can trust them to deliver a quality product to my customers. They might be good for T Shirts , if that's your deal , but so far, the other products and the resolving of complaints , Printful seems to talk the talk, but can't walk the walk.
I have a feeling that I will downgrading them again. Or just dumping them as a supplier for my up coming ad campaign.
I had them at 5 stars until I actually received a product.
*** Well round 2 with these guys... 3 pillows and a framed print as of 6 days after order was made... 1 print shipped finally... no word on the pillows. Such a let down. Lets face it, if you live in a metro area in the United States you can have all of the services Printful offers at a better price right near you and you won't have production or shipping delays. Example : 16x20 image wrapped canvas print, Printful $39.99 and what they shipped me 5 days later was thrown in the garbage because of lack of quality. Office Depot, same product $29.99 and received in 2 days and was perfect.
*** Latest *** upgrade, although it took a bit longer than I expected to ship from them , the pillows I ordered were spot on; although I have learned to not use a white background as the pillow case is a bit see through. The framed print while cost prohibitive , was printed on a nice grade paper and had good finishing in the framing. The quality control was much better than the last shipment.

Childs Prints
United States
9 months using the app
September 16, 2020

Love this app, but I would really hope that you guys would step up and add a lot more " cool " products.

Keep Life Epic™
Denmark
9 months using the app
Printful replied September 16, 2020

Thank you for your feedback, as well as the suggestion to add new products!
We are certainly working on that round the clock, but you can also add your specific suggestions to our feature requests here: https://www.printful.com/feature-request for a community vote!

And if you have any additional feedback for us, be sure to reach out at feedback@printful.com! :)

- Vita

August 7, 2016

There have been a couple of products that our customers received that were cut off, however, we are doing the best we can at our new e-commerce business and Printful has been a huge part of it for us. We are thankful for the service that Printful has provided us. We like to think that the people at Printful put as much time and effort into making great products as we have designing the products that we sell. Although we haven't heard personally from the Printful team, we appreciate the time they take to create our products for us. It is a bit pricey as far as making a profit goes, which is something I'd consider looking into before using the app. But over-all our experience so far has been good. Thanks to the Printful team! Keep it up!

Dbha
Canada
8 months using the app
August 16, 2021

Ein paar Produkte sind sehr teuer und haben eine optisch nicht ganz so gute Qualität. Ganz negatives Feedback geht leider in die viel zu lange Lieferzeit.

FABIG-ShopBox
Germany
7 months using the app
Printful replied August 16, 2021

Hallo!

Vielen Dank für Ihr Feedback. Wir testen alle unsere Produkte ausgiebig, um die bestmögliche Qualität zu bieten und verwenden die neueste Technologie auf dem Markt. In unseren Produktpreisen sind unter anderem auch Dinge wie Integrationen mit eCommerce-Plattformen, Mockups, 24/7-Kundensupport und faire Löhne für unsere Mitarbeiter enthalten. 

Wir wissen, dass die Versandzeiten wichtig sind und arbeiten eng mit unseren Versandpartnern zusammen, um Ihnen die besten Versandoptionen anzubieten. Wenn die Geschwindigkeit des Versands wichtig ist, können wir gegen Aufpreis ein Upgrade auf Expressversand vorschlagen.

Zögern Sie nicht, sich mit uns über feedback@printful.com in Verbindung zu setzen, wenn Sie zusätzliches Feedback haben. Wir sind immer auf der Suche nach Möglichkeiten, Ihre Erfahrungen zu verbessern.

-Liva

August 29, 2020

I really think if a person has a job and trying to get into this they would have a hard time trying to manage this.

JTTees
United States
6 months using the app
Printful replied August 30, 2020

Thank you for sharing your feedback with us! We truly appreciate it!

If you have any additional questions or feedback, please write to us at feedback@printful.com We'd love to hear from you!

-Lauma

October 8, 2017

Great mockup generator, really terrible customer service (especially when talking to Europe's customer service team) and pretty poor fulfillment time that makes it really hard to give your customers a good shopping experience. But that mockup generator is fire.

Atx Lablcollective Com
United States
6 months using the app
May 31, 2021

Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.

Indianapolis Coffee Guide
United States
6 months using the app
Printful replied May 31, 2021

Hey there!

Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.