Reviews (7,344)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, enhancing operational efficiency and simplifying product management. They praise the high-quality products, user-friendly interface, and robust design tools like mockup generators. The responsive customer support, efficient fulfillment, and reliable shipping are also highlighted. Additionally, the wide range of customizable products and diverse shipping options meet various customer needs, with a commitment to sustainability noted.

Edited June 12, 2023

UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW
UPDATE AGAIN:1-15-23
I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support?
Get in touch with our team using any of the contact methods below.
Live chat: use our chat widget in the bottom-right corner of any printful.com page.
Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary.
Email: send an email to support@printful.com
Please Reach Out To Me ASAP.
UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?

Expressive DeZien
United States
Over 3 years using the app
Printful replied January 9, 2021

Hi there!

Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time.

I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services!
We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to feedback@printful.com, we would appreciate hearing from you!

UPDATE:

Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :)
If you have any questions or concerns, please don't hesitate to reach out to us!

- Elina

August 3, 2017

We are updating our review to 1-star and are convinced that the majority of the reviews here are about the app and have not actually sold anything. Nearly every order has had a mistake. Printful always agrees to fix their mistakes but taking the time to get this right sucks. They don't calibrate printers which is basic operation so consistency problems on the easiest jobs. There is no quality control as a matter of fact it is obvious a person does not even look at the result or the product would not ship. We have made an embarrassing mistake and are removing this ''partner'' and getting back to 100% quality products from Idea Chíc.

Idea Chic
United States
Over 3 years using the app
May 7, 2024

easy to learn great app

TOP TENS
United States
Over 1 year using the app
Printful replied May 9, 2024

We’re glad you’re enjoying our app!😊

January 14, 2023

Easy and quick to get started. Great integration and once I set up a product using Printful, I edit it in Shopify to get just the right description with formatting.

GRACE MARQUEZ STUDIO
Canada
Over 3 years using the app
January 19, 2017

Love how easy the app is to use!

My Action Images
Australia
Over 3 years using the app
Edited March 7, 2019

Please avoid this app. I am unsure how so many reviews are high, but I have had numerous (literally 10+) issues in the past year. Off-center designs, wrong print files altogether, wrong colors, etc. They have been a nightmare to work with and have not improved. Quality control is non-existent here

Southern Hospitality Enterprises
United States
Over 3 years using the app
Printful replied March 9, 2019

Thank you for your review!

We're sorry to hear that you encountered some quality concerns with our products, this should certainly not be expected!
Since your products are fulfilled manually by human hand, some mishaps can sometimes occur, although our Quality Check is usually able to catch them.

If you, or your customers, receive a faulty product, we suggest submitting a problem report on the order via your Printful dashboard, so our support team can check in with your concerns and offer you a refund or a reshipment, if there's been a fulfillment error.

We appreciate your feedback and certainly look forward to improving our collaboration in the future!

February 26, 2022

I used tyhis app to help get my feet wet in product design and develop my brand to everyone affiliated with the movement

HIYENAZ
United States
Over 3 years using the app
December 20, 2016

So, far my experience has been wonderful. Setting up our store took two days and it looks great for a template. The add-ons are very useful and the marketing and social media info are comprehensive.

We are quite hopeful this is the platform that will help launch our design ideas into a profitable zone.

Trueimagefitness
United States
Over 3 years using the app
July 27, 2022

This is absolutely the easiest way for any artist or creative person to design their own branding. I have the ideas, I create the images, apply them to many different types of today's quality apparel. Then it's printed, packaged, and delivered to my customers, even with the tracking. Thanks for your time and help Printful.

Dopamine Wear
United States
Over 3 years using the app
March 15, 2020

After testing out several other vendors, Printful was the most streamline. I only wish they had more products specifically pocket leggings, distressed trucker hats, pet bandanas, sports bras, 3" womens workout shorts.

Hustle, Glam & Grit
United States
Over 3 years using the app
Printful replied March 17, 2020

Thank you for your review, we truly appreciate it!
You can add any product suggestions to our feature requests for a community vote here: https://www.printful.com/feature-request

In addition, we recommend checking out the following products:

Yoga leggings (which have a pocket):
https://www.printful.com/custom/womens/leggings/all-over-print-yoga-leggings

Distressed dad hat:
https://www.printful.com/custom/embroidered/hats/distressed-dad-hat

Sports bra:
https://www.printful.com/custom/womens/sports-bras/all-over-print-sports-bra

Padded sports bra:
https://www.printful.com/custom/womens/sports-bras/all-over-print-padded-sports-bra

And our selection of women's shorts:
https://www.printful.com/custom/womens/shorts

Feel free to also reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns! :)

- Vita