Reviews (3,167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for high-quality products and seamless Shopify integration, eliminating inventory stress. It's ideal for small businesses, offering a wide range of customizable products without large upfront costs. The user-friendly design tools and reliable fulfillment with fast shipping are highlights. Merchants appreciate the smooth app performance and responsive customer support, which assists efficiently with setup and issue resolution.
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My overall experience has been decent, but there are always so many changes.
Thank you for sharing your thoughts! We're glad to hear that your overall experience has been decent. We understand that frequent changes can be challenging, and we're here to help. If you have any specific concerns or need assistance, please don't hesitate to reach out to us via email at feedback@printful.com We'll be happy to assist you!
Update: 10/27/20 - issues with the automation persist with regard to inventory levels. Only fix for the conditional logic appears to be scheduled to roll out 1st quarter 2021. Updated rating to reflect.
Hey there! Thank you for your review! Our Developer Support team works Mon-Fri and depending on the complexity of the issue, we should hear back within 48 hours. We have sent you a follow up via email and hopefully can work out the best solution!
-Lauma
Iits great, easy and efficient with handling sales and shipping. However there needs to be a automatic process of payment for fulfilment beetween shopify and printful if accounts are connected
We appreciate your feedback! 💛 We will share your input with our team in charge ✨🙏
I enjoy the aspect of making products to sell and the designing portion of the site is excellent with a variety of products. The site is slow and often locks up and need to restart. Pricing section does not always accurately calculate the price and going back doesn’t help. I have to start over.
For products, larger sizes are not available such as 3x to 5x.
Thank you for submitting your review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll gladly look into it.
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Thanks for the review! If you have any suggestions on what you think could be improved or have any additional questions, feel free to reach out to us by e-mail feedback@printful.com. We truly appreciate your feedback! :)
Tengo problemas para publicar en shopify, despues de averiaguar mucho y perder mucho tiempo, descubrí que no conecta con Shopify cuando no tienen colores disponibles. Deben hacer una notificación cuando no hallan colores disponibles, en vez de solo lanzar la notificación de "se ha producido un error, intentalo mas tarde", que se diga que el error son colores no disponibles.
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders.
Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19).
We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs.
I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved.
Please let us know if you have any additional feedback, write to us at feedback@printful.com
-Lauma
Ok APP, Glitchy at times and delayed with uploading to store. no feedback in upload process.
Thank you for your feedback! 😊 We appreciate you letting us know about the glitches and delays. We’re sorry for the inconvenience and are always working to improve the app’s performance. If you need any assistance or run into any more issues, feel free to reach out to us via email feedback@printful.com!
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Hi there!
Thank you for sharing your review!
Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab.
If you have any additional concerns or suggestions, please let us know via feedback@printful.com
- Elina
I use this app to design products for my store. I find it challenging to get my design on your products.
Hi!
Thank you for sharing your experience. We're sorry to hear that you are experiencing some trouble with our products. Please know that we offer various blog posts on this subject (https://www.printful.com/blog/), and we also have an FAQ dedicated to product creation (https://help.printful.com/hc/en-us/sections/360004088560-Design-tips). If you need additional help with matching your designs to our file guidelines, you can submit a request to our graphic design services (https://www.printful.com/design-services).
If you need more information on the products you have chosen to achieve the best possible outcome, please contact us at support@printful.com
-Renate
