Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

May 29, 2017

Interface of the tool is good. But my function to capture email is not responding as per the settings i.e. not popping up when intending to leave the site.

Cimmerian Chapter
United Kingdom
3 months using the app
April 6, 2019

I battled to set it up. I contacted support a good few times. I persevered because maybe it was me being a dork...and I am now holding my breathe that I did it right.

Mirelle Leather Shop
South Africa
3 months using the app
Privy Operations replied April 8, 2019

Thanks for your review. I just looked at your account and it looks like you have a few Privy accounts set up for this store which might be causing some confusion. I'd recommend sending an email to support@privy.com and they can reach out with help when they get back online.

February 4, 2017

I wish I could change the button color.

Marquell Smith Collection
United States
3 months using the app
Edited June 12, 2020

not bad, bit underwelming in the presentation of the site and structure, haven't tried the paid version, the free version doesn't get above 4 star i believe

AndNao
Italy
3 months using the app
July 2, 2020

I just installed it and don’t have much to say now. Still struggling with setup. Will tell you more in weeks to come

NBLCouture
Canada
3 months using the app
February 24, 2018

Way too expensive and complicated for what you get

Promeu
United States
3 months using the app
Edited February 6, 2019

So far it's been a little confusing to set up and to know what else I need to do. The pop-up template began with the "submit" tab overlapping the other words and I had to figure out that it was up to me to rearrange everything. I think it will be great once it is working properly. I also see that I have 3/4 set up items completed but no indication of what is left to do. Just now I wasn't able to leave 3 stars. The "submit review" only activated when I lowered to two. Odd.

Northstar Shelters
United States
3 months using the app
Edited March 4, 2019

I spent 30 minutes to configure a pop up then IMPOSSIBLE to save. Waste of time .. I hope it will not happen again.

Bagalsa
France
3 months using the app
Privy Operations replied March 4, 2019

Really sorry to hear that! You might want to reach out to our support team for help if you havent already at support@privy.com

Edited November 6, 2018

I am just now downloading it but so far there are no complaints. I haven't yet noticed any changes but it keeps begging me for a review so here is the most honest review I could ever create.

EvaGeneva Styles
United States
3 months using the app
June 25, 2019

hey I'm checking it out now. i will tell you how it works after a few weeks. thanks for the app. I hope it works well1

Blog & Shop
United States
2 months using the app
Privy Operations replied June 25, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training