Privy ‑ Pop Ups, Email, & SMS , 24,875 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly and effective for managing email and SMS campaigns. It's praised for its responsive customer support and a variety of features including pop-ups, automations, and advanced analytics. Merchants value its targeting and personalization capabilities, which boost engagement and conversions. The app's seamless integration with other platforms, competitive pricing, and automation streamline marketing efforts. Its data tracking and reporting functions offer valuable insights, while pop-up forms enhance lead capture and email list growth. The app is continually evolving, introducing new tools beneficial for small businesses.
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They changed their pricing plan and are no longer an affordable option for their niche (small businesses). It was a VERY big jump in price with only one paid plan to choose from. Now I'm scrambling to find something else, transfer all my contacts, rebuild all my sequences and emails. It's an expensive mess. Meanwhile, they paused all my campaigns, so my welcome series campaign that happens to be blowing up (we're talking thousands of adds) is paused right in the middle. Horrible what they have done.
Thank you for sharing this feedback, we understand your frustration and we’re here to help. Over the years, we’ve evolved our tools to become an all in one platform for small ecommerce businesses. So, we made these changes to simplify our plans and provide unlimited access to the tools merchants need to grow their sales (email and conversion). We’re here to help you navigate these changes if you’d be interested in exploring Privy further.
I want to like this app, but it's overwhelming in just finding out how to work the editor for customizing. It would be nice if they directed me to relevant tutorials so I don't have to watch endless youtube videos that still don't answer my qustions.
I just started using this app, I cannot give a review at this time. When i have used it for a while then you may get a review, Unfair to ask for one before I could had a chance to use it.
Extremely Dissatisfied.
I upgraded my account in order to send abandon cart emails, I did so and I am still unable to send abandon cart emails. I was also over charged for my subscription.
I have now been trying to get in contact with Privy for nearly 2 weeks via both their online support and multiple emails on there contact page and still have had no response.
The worst customer service, DO NOT RECOMMEND.
I'm sorry for this experience. I've flagged this for the support team and you should be hearing from us shortly if you haven't already.
I heard that Privy is selling emails that are captured to 3rd parties. Also slowing down website greatly. Deleted immediately ,
After using this app for under a year, they announced they would not longer support shopify! Why in the world would they do that when so many people use the app!
Hi there. I just saw your review and can assure you that nothing has changed or will change about our strong integration with Shopify. You may have seen our emails about Mailchimp and Shopify's integration going away, but Privy's integrations with both remain 100% intact. If you have any questions, please give us a shout at support@privy.com and we apologize for any confusion!
wont leave me alone and cant figure out how to make a pop up for email list
I just installed the app and trying to figure it out. I have no relative opinion at this point. Time will tell.
I DON'T KNOW? PERHAPS YOU SHOULD HAVE ME RATE THE APP AFTER IT IS FULLY INSTALLED AND HAS BEEN USED.
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
I recently uninstalled Privy App for 2 months now but I'm currently still being charged for it. This is totally unacceptable, can you please help me rectify this mistake. Thank You