Reviews (24,917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.
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It is not mobile friendly at all. So annoying !! Hard to navigate around as pop ups come over the buttons your trying to select
I can't figure shit out....you need to spend more time helping and less time selling crap!!!!
The app started out ok but now it will not allow me to do any editing. Design has zero function. Have to wait 24-48hrs for customer service but I am working right now.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online if you haven't already connected with them.
Although it's free, there should be a limit to brand yourself. These guys brand themselves like a spammer. Users will afraid if it's a spam or anything.
After using this app for a couple of months, I am far less impressed than when I started. I keep getting restricted from newsletters based on unsubscribe rates- yet, when I look at my unsubscribe rates they are zero. As a result, when I go to send newsletters, they won't go through and allow me to meet deadlines. I have to use another third party app. I find it all highly aggravating.
The privy app is very slow and difficult to use with a lot of technical difficult. Changing the written template is a pain.
The company charged me after I cancelled the service. Customer service was rude and unhelpful. They told me that cancelling the service on Shopify doesn't cancel the subscription and that not utilizing the software was not enough for a refund. I didn't know I independently had to go to the site and cancel the service.
I am changing my review of this app. I thought it will be easy to migrate my contacts so I can start sending newsletter emails. But after 5 days, mailable contacts are still not done. The company does not have chat to speak with customer service reps and the replies are quite slow. Its being quite disappointing. I will be uninstalling the app and look for other company that will be easier to work with.
Privy started out great but has now cause me great difficulty in keep up with accurate data I have over 100 email subscribers Privy only showed 20 preventing me from having confidence in going forward with using this service. It is OK for a free app but I am currently looking for an alternative to this
Love hearing that, thanks!
If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com
I have never used Privy before and will have to rate later.