Privy ‑ Pop Ups, Email, & SMS , 24,860 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.
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Very disappointed . I was told that only high paid accounts get phone assistance...Shopify provided EXCEPTIONAL customer service regardless of how much their clients pay.
Thank you for the feedback and sorry about the issues you may be experiencing. Please send us an email at support@privy.com or pop in our live chat and the team will be more than happy to help with any trouble you may be having as soon as they can.
Privy don't work well if you wish to check your site with Google PageSpeed.
This was the case with the standard Supply theme in shopify.
https://www.vinylwallstore.co.uk/
Unfortunately Privy were unwilling to look at this and resolve even though i would have happy turned into a paying customer.
Will happily give my money to another exit intent app :)
Total waste of time and money. The free version did nothing we wanted it to so we upgraded to the $79 version and found it was very overpriced with basic functionallity (there are plenty of free options out there doing the same thing). We politely requested a refund which we were told NO. $$$ down the drain
Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!
dont know how to use, very not easy, dont know how to use, very not easy,
dont know how to use, very not easy,
This app will slow down your website, even after removing it, it leaves behind so much code, worst app support ever
DO not download! Even when you remove the app its all still on your pages!!!!
Privy is stealing the customer and order data and sending it to marketers website. Here is the proof ( note, we DO NOT have a big commerce website):
I found some major issues in the console partial page load.
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fbrooklyn-equipment.com%2Fproducts%2Fclorox%25C2%25AE-disinfecting-wipes-6-canisters-of-75-wipes-free-shipping&tab=desktop&hl=en
The App Privy has a larger Payload than Facebook and has been throwing all kinds of render blocking issues in the search console. I did some digging and
Basically they are stealing every data point and customer information detail, info about your store, orders and who knows what else and sending it out to several APIs. This is bad news and has been slowing down the site for some time.
Screen Shot 2020-08-19 at 4.43.21 AM.png
Here is their full execution
https://shopify.privy.com/widget.js?shop=ppe-marketplace.myshopify.com
They are sending sensitive info like this on every user page load or add to cart: https://brooklyn-equipment.com/cart.js?Dyo8o6fYTacbWPfPY=1
Turns out they are sending your data to be remarketed, they could even be sending emails right after people visit, idk.
1. dp1.33across.com
2. loadus.exelator.com & loadm.exelator.com & load77.exelator.com
3. cm.g.doubleclick.net
4. ps.eyeota.net
5. secure.adnxs.com
6. l.sharethis.com
Here are screen shots images showing the API connection tracking:
https://www.dropbox.com/sh/uih401fn8vlbukh/AABLSQGU4II3aJ64MW8q9W3ja?dl=0
DO NOT USE THIS APP
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After the developer answer we did more research and we found 3rd party confirmations that we are not imagining things.
Here is more stuff to read:
https://www.comparitech.com/blog/vpn-privacy/simple-share-buttons-sharethis-privacy-update/
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read other reviews too, we are not the only ones with this concern
Hi - yikes. Hate to see an experience like this. We took a look at the files you shared with our developers, just to triple check.
Just to be 100% clear, Privy does not steal customer or order data, or use that for any purpose other than providing the functionality of our service, directed by you the merchant while building campaigns using Privy's marketing software.
The bigcommerce code you shared only runs on bigcommerce stores. It's only purpose is to support certain features within Privy like targeting and abandoned carts. No data is shared to bigcommerce.
Also, we don't load or redirect to any of the links you posted. The only service we incorporate of the ones you listed is share this. sharethis simply powers the sharing tools you can add to your privy popup and landing pages, that help your visitors easily share your store's website to their networks.
And the screenshots you share in the link don't really articulate your concern.
We take privacy seriously. We'd be happy to take a deeper look if you reach out directly through live chat support or by emailing support@privy.com directly.
We'd love to help drive confidence and point you in the right direction on this.
At first I thought something amazing was happening...newsletter sign ups exploded...I got hundreds everyday. Turns out it just generated spam bots. Not one welcome email was opened out of several hundred people who supposedly signed up. And their dashboard only recorded 3 sign ups total for the hundreds I received. Something is wrong with this scenario. There's no way to filter out by country and now it's costing time and money to clean it all out of my customer files. Don't waste your time with this app.
It's weird that they ask you to review the app before you even use it?! hence the low star..........
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training