Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

January 2, 2018

Very user-friendly, much easier than wheelio with much more features. Good job!

Luxecentriq
Canada
Over 2 years using the app
November 19, 2016

Great app for what it does! have captured 71 email addresses so far.

Irasoffs
United States
Over 2 years using the app
September 27, 2021

Great app and excellent onboarding and support that is a huge help with conversions and email. We were up and running fast and are looking forward to seeing the benefits on our store.

YeboBox
United Kingdom
Over 2 years using the app
September 23, 2016

Works very well. We have had a few issues with it not syncing to Hubspot.

Banjo Studio
United States
Over 2 years using the app
June 17, 2017

This is amazing! Love the simplicity

Legacybook
United States
Over 2 years using the app
May 29, 2019

It’s a great app but what would really help if an actual app to download on iPhone/iPad etc was available, this would help with navigation. I have just recently started using Privy so will require a little more time but another thing that would be helpful is along with the notification of a new customer signup it would be great to see the actual automated email the customer received for added reassurance. Just one last thing which I did reach to Privy Support for but not had a response and that was how to set my domain as the sender domain and not show up as Privy. I purchased my domain via Shopify so struggling to set the DNS setting - help on this would be very helpful.

By Firdous®
United Kingdom
Over 2 years using the app
Privy Operations replied May 29, 2019

Thanks for the feedback and the review! We are sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch!

October 12, 2017

Works great though set up can be a bit challenging.

Nickel Birch
United States
Over 2 years using the app
February 2, 2017

Ecellent app, really helps business.

Weknitcolor
Argentina
Over 2 years using the app
November 10, 2016

This is an amazing app that boosts conversion rates. Very easy to setup.

Toprio Shop
United States
Over 2 years using the app
February 2, 2020

Really useful app. Very easy to use and definitely helped to increase our subscriber base. Hope to keep using it in the longer term

Vvegano
India
Over 2 years using the app
Privy Operations replied February 6, 2020

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com