Privy ‑ Pop Ups, Email, & SMS , 24,855 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.
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STAY AWAY FROM THIS APP. IF YOU HAVE IT INSTALLED, FIND AN ALTERNATIVE. Privy intentionally sends scrambled email addresses to SaaS solutions (such as competing apps that collect emails) in order to prevent competing brands from working alongside their solution, i.e. Capturing customer emails from their email pop-ups to increase identification rates.
I’m not recommended this app for anyone, they never help me recovery any abandonment cart. They charged $10 after 3days installation, I have only 5 sign in and 50 views. When the trial end they charge me another $20 dollar, and they don’t help me get any email, they just get my money. I don’t even choose the plan yet, they don’t give me any free plan. When I emailed them about that, they just ask me to cancel it. If you want your business to growth check a other option.
If you care about site speed and privacy, don't go with Privy. You do not have the option to selectively disable features. It's all or nothing. It will call unnecessary requests across the entire site. A good example is it will globally enable ShareThis across the entire site. Next, their customer service is terrible. There's a lack of being empathic and understanding. They are quick to making assumptions rather than asking additional questions to understand to the situation. It's a terrible experience overall.
Terrible experience so far let's hope it gets better.
Have been charged for a month when we specifically said we weren't ready to use it until a certain date. then have asked questions and haven't even had the decency to reply yet. My hope is that it's just that one individual who is a bad egg and not the entire team.
They charge by page view, so if you have a large office like ours and each employee visiting our site multiple times a day that adds up fast. If each of our employees visit our site twice a day (which is low) 25% of the monthly pageviews we're paying for would be our own employees. It would be a simple fix to exclude an IP address from pageviews.
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
idk yet I havent used privy ever
This product is complete garbage especially when one takes price into consideration. I mainly was looking for a product to send out newsletters and privy is near useless if that is what you are looking for. You can't manually add emails to your email list. You can't separate your clients into separate mailing lists, there is no way of resizing or adjusting images in your emails. Add to that I've currently been waiting 2 1/2 hours for my last marketing email to send and that customer service didn't seem too bothered by that and you have a pretty nice idea of what using privy is like. I can't believe they are attempting to charge for a product which is not yet fully developed.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
IT KEEP CRASHING EVERY TIME I'M DONE DESIGNING MY POP UP WHEN I GO SAVE IT. I HAVE TO REOPEN THE APP
Design is good but my shopify customers would have terrible user experience if we choose the free plan. Tried signup campaign. The gray privacy label out of window and the fixed 10% OFF window are ruining user's shopping experience. I wish there were pics upload function here so every1 can see them.
You can do better, privy.
I don't think the pop ups are working. I don't see any improvement on the sign ups even if I presented 20% to 25% discount. I don't know if it really has a pop up opt in page. don't recommend for now