Reviews (24,911)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

December 10, 2018

Can't recommend Privy enough. Easy to use and endlessly customisable. Great support too! If you're looking for an email capture app, look no further.

Ardour
United Kingdom
Over 3 years using the app
July 11, 2018

Very happy with Privy. Simple to use, lots of options to optimize the customer experience.

V Proscootershop Com
United States
Over 3 years using the app
April 2, 2020

very good very good very good very good very good very good very good very good very good very good very good very good very good very good

WisherCase
China
About 1 month using the app
July 12, 2019

Easy to use app so far. Looking forward to using it more in the future to help grow and expand my business.

Cherry Cove Intimates
United States
About 1 month using the app
Privy Operations replied July 12, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

April 15, 2018

I think its a great app haven't used it yet. I track if it will work for my business

Bourgie Glam Hair And Beauty
United States
Over 3 years using the app
February 22, 2019

Good free app to pop up in your web, lot of options to modify and characteristics , recomendable app

FLOW DELIVER
Spain
About 1 month using the app
November 12, 2016

Not sure why you have to upgrade to sync an email address. Not cool to say it is free and then upsell us that way.

You can mention it on the front of your website in big bold letters up top where we can see it instead of having to look for it.

Mention that you have a free version where you can't sync your email address and then mention that you have a paid version where you can sync your email address.

People appreciate transparency and being up-front instead of finding out later.

I think the free version should let people sync at least 1 email address and the paid version should let people sync multiple email addresses.

Superninjabargains
United States
Over 3 years using the app
Edited April 30, 2019

I just love this app! It is a must for any online store! I am a very satisfied customer and I would recommend Privy to everyone!

PinkLabelHairtique
United States
About 1 year using the app
Privy Operations replied April 30, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 2, 2019

I loved this app, until they started the most ridiculous pricing system. Somehow pricing has gone from $24/month to $70/pm. I will be uninstalling it now.
Not so great if you're a small business hoping to grow

Lustre Jewellery
Singapore
About 3 years using the app
September 29, 2016

Love Privy, easy to use and is customizable!

Barx Blooms
United States
Over 3 years using the app