Reviews (24,911)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

September 8, 2017

I love this app a lot. really helped me a lot. Would recommend!

Undoubted
United States
About 1 year using the app
November 18, 2020

I love the app and the trainer was awesome. She was very patient and walked me through every step. Looking forward to using the app..

Z's Custom Creations
United States
About 1 year using the app
February 28, 2019

Great App! Created new pop up window with coupon in less than 10mins! Easy to edit the email. Nice layout. Highly recommended.

Lafeeca
United States
About 1 year using the app
April 27, 2019

The integration process with Shopify was simple. So far I love it. I look forward diving into the other features privy has to offer.

Jannah's Collection
United States
About 1 year using the app
Privy Operations replied April 29, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

May 26, 2020

I was really bummed when Mailchimp was no longer available via Shopify, and thought Privy would be a good choice. It is not as user friendly as Mailchimp, and it offers nice templates, more mobile friendly versus desktop. HOWEVER, back in February/ early March I noticed my emails said it was being sent however people were not receiving them. I also noticed the % of them being opened dramatically went down... probably because it was not being sent. I paid for the $20/month membership but due to the problems as well as with COVID - I cancelled, yet I still am being charged which I am trying to deal with currently. All in all, started off decent... but now I am getting frustrated with it.

OMONI BOUTIQUE
United States
About 1 year using the app
December 30, 2019

I literally just started using this app when it required me to do a review so I am not sure how it will do. So far so good.

Scents and Scentsability
United States
About 1 year using the app
Privy Operations replied January 3, 2020

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

March 22, 2017

app works great. Easy to set up and is customizable.

Preppy Bohemian Boutique
United States
About 1 year using the app
Edited March 12, 2020

Have just begun using this app. So far it's easy to understand & guides the user through setting up the pop-up. I've been looking for something like this & pleased to find a free option. There's an online tutorial which was very helpful.

Booktides
United Kingdom
About 1 year using the app
May 14, 2016

So clean and well designed. Pleasure to use it and implement. Elegant flow and non intrusive feel. Keep it up guys!

Brooklynbiltong
United States
About 1 year using the app
August 21, 2019

Found how-to instruction thru youtube. So far, so good, quick install. I will need to try before upgrade to 5 stars.

altCooking Hub
United States
About 1 year using the app
Privy Operations replied August 22, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training