Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited October 16, 2019

I really like this app. It is so perfect and works so well. I love how easy it is and how it works .

Elevation Fashions LLC
United States
11 months using the app
Privy Operations replied October 17, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

November 22, 2016

I love all that Privy offers using the free plan. At first, it was a bit confusing and intimidating when I started using it, but I was able to ask a REALLY NICE Shopify employee Stefan to help me with it and his knowledge and time was priceless.

I now really like Privy and can maneuver through it alone.

Sinez Clothing
United States
11 months using the app
Edited July 11, 2017

I only installed have not full used the app but so for so good. I loved how easy this was to install and to customize. I tested and I also integrated it with my mail chimp. Awesome!!! To the entrepreneurs its worth installing.

Chic Savvy Mom
United States
11 months using the app
Edited August 4, 2020

I like it, it is very easy to use. The platform is very friendly. I hope to increase my sales using privy. Thank you

ozonederma
Ecuador
11 months using the app
October 20, 2017

It's a great app, especially for a new store. It gives us a chance to extend offers to those exiting our store and bring them back. It's given us a jump start we needed. We will upgrade to get additional features.

Nationwide Trailers Parts Store
United States
11 months using the app
December 28, 2017

It´s a really good app, the only thing I don´t like is its email creator.

Superoffersshop
Mexico
11 months using the app
Edited July 31, 2019

Privy helped me a lot.There is something wrong with it.
I want to upgrade it,but when I click "Upgrade Now",it turn to an "Oops" page:
Oops! Something went wrong.
Please refresh the page.

Mscomfy
China
11 months using the app
Privy Operations replied August 1, 2019


Thanks for the review! We're sorry to hear you're experiencing that issue. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

February 21, 2020

Just started first campaign (it's a giveaway) and Privy has decided that I have too many views in the first couple of days (even though it will die off) and are requiring me to upgrade based on the fact that if the trend continues over the month, I will exceed the free plan. But it is not giving me the chance to reach that amount before I have to upgrade (11 days, Instead of 30). Also wish that the abandoned cart email was included in the free plan.

Republic West
Canada
11 months using the app
August 31, 2018

Not really happy with how quick they put a campaign on the site without really saying they would do that.

Wizard Pins
United States
11 months using the app
January 17, 2020

I tried, but I havent gotten to use it yet. Looks promising though! Hope if lives up to my expectation.

saw Lifestyle
Philippines
11 months using the app
Privy Operations replied January 17, 2020

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training