Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

September 20, 2019

Really easy to use, and does exactly what we need for our business. Layouts and templates are great and good to customise too.

ONNOR Limited
United Kingdom
10 months using the app
Privy Operations replied September 20, 2019

Thanks for the review! We love hearing that kind of feedback. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

November 22, 2023

love it! best customer service ever, test out a few email SMS app, by far this is still the best.

RaveBeetle
United States
9 months using the app
July 9, 2017

for the moment all good. I am happy what this app offers for free.

New Bride Shop
New Zealand
10 months using the app
August 20, 2018

This app has done amazing things for our company!

Torchedcopper
United States
10 months using the app
February 28, 2019

This app is great for collecting emails! Our store made its first purchase with an email recovery. super nice! thanks privy for the app

Prolight²
United States
10 months using the app
December 2, 2017

Privy has really helped us grow our email list. It's easy to use and customize, and has all the features you need, and none you don't. Highly recommend!

Bishop Mills
Canada
10 months using the app
July 1, 2019

Very disappointed, your plan is easy to misunderstand, I pay $24 but can't send Abandoned email, I have to pay separately, and the reply is not timely.

Metfine
Hong Kong SAR
10 months using the app
Privy Operations replied July 2, 2019

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to our support team and they should be in touch.

November 20, 2018

Nos ha funcionado muy bien, queda linkeado nuestra campaña directamente con la lista que tenemos en mailchimp, lo cual facilita el llenado de nuestra base de datos

Manada Carnes Naturales
Chile
10 months using the app
March 11, 2020

This app is good! I have tried others but this has a much easier user interface so overall am a happy user :)

Berkano Foods Ltd
New Zealand
10 months using the app
Edited December 4, 2018

This app looks very good. I love the many campaign type options it gives you. Working well so far. The reporting is also very top-notch.

The Merch Place
Canada
10 months using the app