Privy ‑ Pop Ups, Email, & SMS , 24,854 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.
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Pushing me to write a review of atleast 30 characters.. lost all points.
The app has a bug in it where it doesn't give any option to import from. We need to take our customer database over to Privy so we can send email blasts.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
I have been using this app for over a year with just the basic features and only 1 campaign. Because my overall website has a lot of page views they want to bill me $140 a month.
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
It's now been six weeks since I first contacted Privy support with an issue with their app: the integration with the email platform I use (MailerLite) doesn't work, meaning email addresses are not synced across when someone subscribes via a pop-up. This is pretty basic functionality for a pop-up app, but fixing it doesn't seem to be a priority.
All I can say is: check the new price plan. It´s it just ridiculous how much money they want!!! How can you charge on monthly page views????
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.
Absolutely nothing about this app is free, and not only that.
They constantly changed there plans on you without telling you.
Everything is an upsell like, oh you want to let customers inclde an "@" symbol in there email? thats and extra $129 a month...
1. On a serious note, they are dishonest and always trying to make a sale, they will gow the shady distance. Like when i signed up it was unlimited collecting emails and send out welcome codes. After 3 months they add a new rule to my $25 month plan saying "only 400 welcome emails allowed to be sent per day" i never agreed to that, only to find out that for 3 months privy stopped sending to the email subscribers the welcome email.
2. i paid for the "unbranded footer" one and removed the footer, one month later privy adds the footer back to all welcome emails without telling me.
Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.
DON'T USE PRIVY! They are very expensive. The price start from $15, once you have more subscriber, they will charge you more. I paid $90 per month for being forced to choose a better plan plus paying for sending email to more subscriber. I was asking partial refund since I couldn't used the service during their website maintenance, the customer service was denying all these service was working while I had a copy of screenshot that it wasn't working. Then they just blamed my computer had issue, no matter what, they just refused to give a partial refund. Save your money, shopify email is enough for your need.
I will be cancelling my account due to doubling the price. There are other apps that provide the same type of product which are more reasonable. The app works reasonably well, but giving it a one star for the insane price increase and the inconvenience of needing to find a new app and install.