Privy ‑ Pop Ups, Email, & SMS , 24,860 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to create effective email and SMS campaigns, with features like pop-up displays and smart segments. It integrates seamlessly with Shopify and offers personalized targeting based on customer behavior. The analytics dashboard is praised for providing valuable insights for campaign optimization. The customer service is highly rated for its responsiveness and proactive approach. The app is competitively priced and reported to offer a significant return on investment.
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I was really bummed when Mailchimp was no longer available via Shopify, and thought Privy would be a good choice. It is not as user friendly as Mailchimp, and it offers nice templates, more mobile friendly versus desktop. HOWEVER, back in February/ early March I noticed my emails said it was being sent however people were not receiving them. I also noticed the % of them being opened dramatically went down... probably because it was not being sent. I paid for the $20/month membership but due to the problems as well as with COVID - I cancelled, yet I still am being charged which I am trying to deal with currently. All in all, started off decent... but now I am getting frustrated with it.
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You cannot review an app if you just downloaded it. Be realistic and allow customers a 7 day to 30 day ability to review. Why lie and give any starts especially 5 star review just for downloading. Shopify needs to reign in these app developers. Everyone is hungry to make money and a sale. We will all get there, in the meanwhile slow the "f" down seriously. So far seems easy to download and setup. No idea how it will work at this moment. Whether good or bad, I'll update my review.
I've set everything up, following the instructions. I don't see the pop-up coupon box on my website.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
No option to use URL into existing theme:-(
I wish the mailing list would automatically place entrants into my Shopify customer list.
I wanted a spin wheel and ended up messing up my website trying todo so, also doesn't provide a lot of options for free use. I'm a new business and don't really find the need to spend $25+ a month on this application...maybe in the future.
For now i'll just stick with mailchimp that has more options available for free use and easier to navigate.
Sorry that the wheel ended up causing problems for you! If you want someone to look closer at it, give us a shout at support@privy.com
So far so good! more stars coming with successful email signups
very poor customer service. Exit pop-up works ok, but to sort out paid services and get customer support almost impossible!
Thanks for the feedback and sorry about the issues you are experiencing. Hope we can turn that around quickly.
Customer service is not good. I have had an issue now for more than a month. Send numerous email and issue still not fixed. We are working on switching out this app.