Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

July 5, 2017

I've heard really good things about Privy and the user interface so far is superb!

My Lucid Zone
United Kingdom
8 months using the app
May 13, 2021

They changed their pricing plan and are no longer an affordable option for their niche (small businesses). It was a VERY big jump in price with only one paid plan to choose from. Now I'm scrambling to find something else, transfer all my contacts, rebuild all my sequences and emails. It's an expensive mess. Meanwhile, they paused all my campaigns, so my welcome series campaign that happens to be blowing up (we're talking thousands of adds) is paused right in the middle. Horrible what they have done.

Nature's Calming Beauty
United States
8 months using the app
Privy Operations replied May 18, 2021

Thank you for sharing this feedback, we understand your frustration and we’re here to help. Over the years, we’ve evolved our tools to become an all in one platform for small ecommerce businesses. So, we made these changes to simplify our plans and provide unlimited access to the tools merchants need to grow their sales (email and conversion). We’re here to help you navigate these changes if you’d be interested in exploring Privy further.

Edited October 22, 2016

Seems great. Especially for a free app. I like that it integrates with shopify-mailchimp and can be customised to suit your brand.

Foxandlilly
New Zealand
8 months using the app
February 20, 2017

awesome
still new to this
trying to figure it out

Mgm Partners
United States
8 months using the app
December 25, 2017

awesome. cool. the best email pop up.

Nextphase Lifestyle
United States
8 months using the app
January 17, 2017

Does exactly what it's supposed to do. Love that it's free and easy to customize to match the look and feel of your store! Would recommend to any Shopify shop owner!

Greater Is He Tees
United States
8 months using the app
July 3, 2017

I love this add on app! the features are awesome!

Cwonlinestore
United States
8 months using the app
February 27, 2017

good app, customize mobile frinedly. Offer redemption tracking

Shoppiness Online
Germany
8 months using the app
January 24, 2020

It appears to be a great app. I'll definitely put it to use. The set up process was easy and very straight forward.

Str8Shop
United States
8 months using the app
Privy Operations replied January 27, 2020

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 24, 2017

AMAZING!! DEFINTELY NEEDED FOR SHOPIFY!

Day 2 Day Deals
United States
8 months using the app