Reviews (24,918)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

January 10, 2018

Ok so the free account works. Kinda...
But if you try and open the details, then it does not as much. All the abandoned carts seem to have the same product with same value, though the report has different values. So it is no great help if you are trying to analyse what are being left in the cart.

Allem Studio
United States
Over 4 years using the app
November 4, 2016

A bit confusing and doesn't have much control but still does the job pretty good.

Baboon Outdoors
United States
Over 4 years using the app
August 5, 2017

Just installed, Havent really used yet. I will adjust my review after some use.

Under The Sun Inserts
United States
Over 4 years using the app
January 14, 2019

I used privy and overall it isn't bad. The free version isn't great. Would love to be able to email customers their discount code after they sign up to the mailing list... Wish I knew that before testing it out. Also, the emails added to privy are not linking to shopify. Maybe the paid version is better but I thought I would give it a test run before I purchased. Not super impressed with the trial so far.

Veriphy Skincare
Canada
Over 4 years using the app
January 26, 2019

still trying to figure it all out but so far works okay, once we learn how to send email offers might work out a little better for us

Craft Supply Canada
Canada
Almost 6 years using the app
February 20, 2018

It's difficult to review when you've just installed the app !!

Kobaruto
United Kingdom
Over 4 years using the app
September 25, 2016

Have just got this app and it looks great!

Antipodream
United Kingdom
Over 4 years using the app
January 27, 2020

Reasonably easy to use marketing app on the free plan. Good information provided with performance reports.

EBONiiVORY
Australia
Almost 6 years using the app
Privy Operations replied January 28, 2020

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 17, 2017

This is my first campaign. It was very easy to set it up. I'm excited about how customers will respond to it.

Renee Jones Art
United States
Over 4 years using the app
April 23, 2017

I really havent had anytime to use it yet.

Carriesewfancy
United States
About 4 years using the app