Big Pawfection Ltd
Prodigi have been amazing from start to finish! I had issues with my old printers so we’re looking for someone new and the customer from Prodigi team have been amazing! They are quick to respond and also went the extra mile when I needed an urgent / important order during a busy period. The quality of all their products have been amazing! If you’re looking for a printing company I wouldn’t recommend anyone else!!
I am very disappointed in the customer service. I have two outstanding orders one from November 26th and the other from December 9th for iPad cases. They have not been produced and I have written 5 times to customer service requesting the status of these orders. All I get back is we are looking into the problem with the manufacturer. No answers, I have two upset customers. It is so unacceptable. How can they stay in business with this type of lack of service? It is quite sad as the quality of the products are good,
Hi there, thank you for sharing your feedback and review. We’re very sorry about the orders with the tablet cases here. Our support team - and also our senior leadership - were in regular contact with the print partner in question to get as much information as possible, and all updates were shared where we possibly could. We also refunded the impacted orders and upgraded the shipping to try and help, but we appreciate the lack of information for these is frustrating. We really hope to be able to continue working with you and restore your confidence in us. These orders were not typical of the level of service that we work hard to provide.
Pros: Intuitive and easy user interface to design products. The representative product images look professional. It's simple to adjust pricing and publish. Cons: you need to preview each product (ie. if you are making phone cases, you need to view all 50 models of phone case. eg. iPhone XS, iPhoneXS Max, iPhone 11....) as the image does not resize on all as you would think.
Best printing service I've used. Good start. I'm looking forward to the app additions for multi-piece canvas prints and unframed canvas prints. I can do those on their website though in the meantime until the Shopify app has those capabilities.
Water Lane Pictures
We launched our shop in June 2020 and we have been using Prodigi for all our photographic printing and framing - The quality of the prints and frames has been really excellent. Hannah at Prodigi has been a brilliant support throughout this journey, highly recommend them!
Mark Lawrence Gallery
I wish I had found this app a LONG time ago! Fantastic support and very easy to use. I am looking forward to adding new products.
Easy to use interface for making cards and excellent customer support from Ed. I will definitely be creating many more products using this app!
Oleg Dave Art
Yes, there are many apps you can use to get mockups for your designs but I love this app. The designs are great and the integration is seamless. The only thing is that their catalogue is limited. It'd be great if they added more products. A 5/5 for me.
Amazing app and helpful service - high quality product!
look forward to using for a long time to come
One Doodle at a Time
This app is brilliant. I am so thrilled with the quality of the print & products and Ed and the support team have been so helpful when answering my questions. Looking forward to using Prodigi for a long time!