Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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perfect app, great customer service, i didn't know how to install the app and they were very reactive and helped me install it
Hello to our friends at My Beloved
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Just installed the app and had to reach out to support for help in installing it and a bit of css styling. Support was great. Made the process very painless and got my options showing on my product page quickly. Very happy so far.
Hello to our friends from GemstoneJunkey.com
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.
Hello to our friends from BedPlanet
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for amazing customers like you and we hope your store scores it big online! :-)
-Melissa & The Product Options & Customizer Team
This app is literally amazing! What really blew me away was the great customer service. I switched themes and realized that it didn't work as seamlessly as my previous theme. I reached and literally within 20 minutes I not only got a message well received email, but I got a "I've resolved those issues for you can you take look to verify that is has been resolved?" I am extremely impressed. It's very easy to use and fits exactly what I need!
Hello friends from Fantastic Pawz Pet Stuff!
Your store is awesome! Glad the app is amazing for you -- we think it's great as well! Also, we're proud of our staff and glad they provided timely support. Appreciate the top notch review... Hope your Fantastic Pawz Pet products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
This is a great app! The ability to add a custom element for an additional charge (special note for $3.99) allowed me to easily increase my revenues and profits.
Support is also fantastic. Yaneeke is a rock star.
Hello friends from Rose Bear Forest!
Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about Yaneeke being a rockstar =) Appreciate the top notch review... Hope your Rose Bear Forest products sell massively!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Absolute blessing. I have been searching over and over for a product customizer and finally found this app. The best part is they will get on a call with you, 24-hour customer service, which is excellent!!!
Shevhaugn, was so understanding and helpful. I am a WordPress guy trying to design a Shopify store; therefore, his help was greatly needed. Thank you for all your help, Shevhaugn!!
Hi BarknBloom,
Thank you for taking the time to write us this review! We're very happy to hear that our app has fitted your needs so well, and its always great to hear such positive feedback about a member of our support team. Shevaugn is a rockstar and we're thankful to have him on our team!
These guys were brilliant, understood what I was trying to achieve and helped me through the process start to finish, with professionalism, skill and a bit humour.
These guys were brilliant, 7am, they jumped on a call and helped make some modifications after customer feedback. Polite, professional and know their stuff!
Thanks again
Hello to our friends at My Store
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
The application is really very cool, the support is fast and active, especially AMAN, he is really friendly and helpful. I advise everyone
Hello to our friends at Lonixe
Thanks for sharing your review with us and the community. We're thrilled to learn that AMAN was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Product Customizer Support Team
Love this! I spent hours trying to figure out how to customize my products and this solved the issue within minutes. I could not be happier with it.
Had an issue at first after downloading but the support team was very helpful and got things re-downloaded & working correctly. Site & products are now looking/operating great!
Hello to our friends from McDonald's Candies
We are glad we were able to resolve these issues! Thank you for taking the time out to write us this awesome review! :-)
-Melissa & the Product Customizer Support Team