Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

April 4, 2024

Parfait

GIU BIJOUX PARIS
France
About 1 hour using the app
Product Customizer replied April 5, 2024

Salut Giu Bijoux Paris,

Merci de nous avoir laissé cet avis! Nous sommes toujours là pour vous aider!

September 8, 2022

Great App. Easy to use for yourselves and the customers. Customer service is very helpful with setting everything up.

INEXTERIOR
Germany
4 days using the app
Product Customizer replied September 8, 2022

Hello to our friends at INEXTERIOR

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you in setting the app on your store. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 3, 2017

I like it so far, but there are some drawbacks.

The $0.01 work around to allow for multiple price points is maybe over thinking things. We only offer one customization at one price.

This app also pretty aggressively updates any product loop you have in your theme to exclude their hidden customization product listing that is used to collect payment for customizations at checkout.

Kyboe Com
United States
3 months using the app
June 6, 2020

After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....

EUG FASHION
United States
3 months using the app
Product Customizer replied June 8, 2020

Hello again friends from EUG Fashion!

Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what...

Would still love for you to remove this review? Would be much appreciated!

Sean and The Product Customizer Team

**************

Reply June 8:
​Happy Monday!

​Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that!

​If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :(

​Please let me know what else I can do for you. Here to help...

​Sean H & The Product Customizer Team

October 19, 2013

We found limitations in the Shopify storefront and selected Product Customizer as our solution to help us gather more information from our customers.

The application is super easy to use and has helped up bridge the information gap left by the basic Shopify storefront.

PrivacyCase - Because there is a case for privacy.
United States
3 months using the app
January 23, 2023

AMAZING customer service!!! The customer service team made the installation process super quick and easy. I was able to get everything I wanted for my store!

TBJ
United States
3 days using the app
Product Customizer replied January 24, 2023

Hello to our friends at TBJ

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

November 25, 2021

I tried a few other product customizer before finding this one. This one was very user friendly and Kevon was quick to respond with any questions that I had!

Bexar Pack Supply Co.
United States
3 days using the app
Product Customizer replied November 26, 2021

Hi Bexar Pack Supply Co.,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are really glad Kevon is with us!

`Harish - Customer Success Team! :D Cheers!

February 17, 2023

Great app, even better support! We had an issue on setup, and just clicked the Chat icon and we had instant chat support to logged into our site and fixed the problem in minutes. We had 400 pre-sale customers waiting to buy and this was going to trow everything off, these guys totally saved the day. Killer app

nextlevellineups
United States
3 days using the app
Product Customizer replied February 20, 2023

Hello to our friends at nextlevellineups

Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

February 4, 2014

My shop specializes in all things monogrammed and personalized so I needed an app that would make it easy to add a text box. This app is perfect! Exactly what I was looking for and so much easier than raw Shopify. Thank you!

Cricket_Stitches
United States
3 days using the app
September 30, 2022

So far so good. I am still learning how to use this app but it's delivering so far. I will say Customer Service is excellent. I love to be able to get someone on chat quickly and they can answer my questions without having to pick up the phone. I hate the phone. These guys are on top of it! I highly recommend. I'll update if anything changes but for now, I am happy.

Finley Home Gifts
United States
2 months using the app
Product Customizer replied October 6, 2022

Hello to our friends at Finley Home Gifts

We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer, and we're thrilled to learn that our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team