Reviews (1,754)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.
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My website allows for a lot of customization for my customers. There's a piece of this app that's supposed to be hidden for you and the developer and unfortunately customers could see it too! Man reached out the same day I sent the request over, and created this issue ASAP. Quick turnaround time and happy about it! Thank you!
Hello to our friends at Reg Morgan Designs
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Tanu & The Product Customizer Support Team
In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request.
Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work
Helo Hook, Slice, and Friends,
Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great!
Stephanie & the Customer Support Team
Just discovered and uploaded the app yesterday which made a world of difference with all my custom products! I ran into an issue today with my custom options not showing on my store after I added variants to those products. I messaged the Shopstorm support and received a reply within an hour, and the issue was resolved shortly after! A special thanks to Jory who worked on resolving this issue for me!
Works like a charm and functions just as described. Very helpful and curtious customer service!!
I wish I could write a better review because I feel that this product has potential. But it is lacking SERIOUSLY in a couple different areas. The workflow to create a customization that has rules for it is incredibly obtuse. You can't make edits templates- only delete and start over. Templates apply the conditional logic but only display that the options are applied to the product. Sometimes the options appear twice on products in my store. Sometimes they appear even though none are applied. Other times they are missing the conditional logic. And support is HORRENDOUS. Strangely they reach out almost every day via email but almost never respond to requests for help.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello friends from Time Refinery!
I've spent a bit of time reviewing the conversation strings and your challenges, and I do see where you would have lost faith in our team, even though they were trying hard to give the help needed... So my personal apologies that this didn't go very well. It's fairly rare that we can't get requests taken care of in a timely manner and get folks stores who add our app to be where they need to be to work well with it.
I'm sorry that you felt you had to leave us a negative review. But if you'll give me a chance, I'd like to personally do all I can to earn a few more stars from you, and help you get any other issues with the app ironed out for your store?
Just let me know and thanks again for all your communication and patience here...
-Sean & The Product Customizer Support Team
Customer service is really quick and helpful. It helps me set up custom text & image for product perfectly. Thanks a lot
Hello to our friends from PERSONALIZEDWITCH
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
I am not sure what i am missing but this app doesn't work. None of the options i created and added to my products doesn't show on the product page and i don't know what to do.
Hi My Store,
We’re sorry that you’ve had trouble installing and configuring our application. Based on your comments here, you would definitely benefit from a complimentary onboarding session which we offer to all merchants.
According to our records, our support team had reached out to you a couple of times with a request for collaborator access in order to assist, but it seems that you did not see or respond to those messages.
A member of our team will call you to schedule an onboarding session so that we can ensure that the app is installed and configured according to your expectations. We’re very confident that we can get this fixed for you.
Stephanie and the Customer Support Team
It's been a few days since I took this app and I ask for the installation because I don't know how to do it, and I don't know how to do any intervention, I receive emails without interest. However, it is well stated that the installation is free of charge on their part.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Be weary of all the positive reviews. We asked for help to implement and our cart page was stuck on a reload loop all day without our knowledge. Menu on cart page also stopped working and now we have other issues on our website even after deleting the app.
Hello to our friends at NYC Fireplaces & Outdoor Kitchens
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. We reached out to you on multiple emails offering a live call to fix the issue, but we did not receive any response. If you are still open to trying our app again, please reply to our emails and we will be happy to have our best developers work on your case and get it up and running for you.
At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
It was very easy to create an option! It was exactly what i wanted. I am a very happy user of this app. The support team is very good and they helped very fast. My problem was solved really fast!
Hello insecti,
Thank you for your positive review. We are so glad that our support team was quickly helpful and able to resolve your needs! It is also great that Product Options and Customizer has made it easy for you to create your options desired for your store. We are here if you need us.
Stephanie and the Customer Support Team