Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this tool useful for managing and scheduling sales, with the ability to apply discounts to specific items or collections. It's praised for its excellent customer service and its effectiveness in boosting sales and customer engagement. Some merchants reported occasional issues with items not reverting back to their regular price post-sale. The one-time payment option is appreciated by some over monthly fees.

May 7, 2018

Not impressed that you're not able to set a variant sales price. If your store is user friendly and you use variants please be aware that this app will NOT and they REFUSE to make changes to the app in order to set different sales for the different variants.

For example, if you have a product that has 2 variants and the second is just a multi-pack and you want to discount that variant and not the individual variant you CANNOT do that.

I've paid for this app for over a year with promises of this addition and nothing still.

Lets Truck
United States
Almost 2 years using the app
July 22, 2020

I upgraded the app to the new version but unfortunately the discounts are not working !! I contacted the support with no response or action from their side to solve the matter as the app can't read the store currency which is different than US $ !! I'm really disappointed of how my issue is being handled and will be offloading the app next week If I don't hear or see an action from the developer .

UAE VAPING - Dubai Vape Store
United Arab Emirates
Almost 2 years using the app
April 23, 2016

very bad search function to find your products. NOT easy to use, too many pop up windows and by far the ability to search for your products is the number one thing you want to use it for and it always can NOT find the products by just typing in a few letters. You have to go through so many clicks and menus for a very simple process. NOT worth the money for the hassles. Plus they are not very good at responding or showing you how to contact them when you have questions. I know it looks good just pay one fee but then you are stuck with the bad product search forever.

Michael Sisk
United States
Almost 2 years using the app
September 26, 2013

Ok. I am updating my review after using this app for some time.

I would love to know why I am the only review for less than five stars.

I have had problems with the app not applying the sales discount to all of the items in a selected collection. So if you go the collection page, a random assortment are on sale, while others are not.

I have been in business five years and this is the first time customers have had such apprehension about pricing. In the past few days, I have gotten more negative emails about pricing practices (not prices, but about the way sale prices display) than I have in five years.

If I could do it all over again, I would probably just stick to low error sales pricing through importing and exporting product spreadsheets. Maybe this works better for daily deals but for straight discounts on a large number of SKUs in a collection, do yourself and your business a favor and use a coupon code or calculate the discount on csv files and upload.

I have gotten numerous emails from customers about "tricky" pricing practices and phantom sales- where I have advertised items as 10% off, but they are not showing the advertised price. I haven't received the level of support I would have expected to help with this kind of a critical issue.

The enormous blow to sales and customer confidence isn't worth it.

It's a great idea, but until the bugs are worked out, you can do serious damage to your business using this thing, especially if you are announcing and advertising sales and people are going to your site expecting to see the advertised discounts.

You should realize that it takes hours for sales to stop and start so if you are doing a sales notice to customers, allow several hours for the website to update before you announce it. I have had to stop and start the same sale a few times to get it to apply to the collection correctly. The result is that people have seriously slowed buying and instead write to ask me if the price is going to change ten minutes after they purchase the item.

Ruth's Beauty
United States
Over 1 year using the app
March 14, 2021

the app not working
the new version not working with me, A request has been sent, and is awaiting response,

الركن السويسري للساعات
Saudi Arabia
Over 1 year using the app
BOLD replied March 15, 2021

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our app specialist has reached in hopes to resolve any issues you were experiencing. Thank you for your patience.

November 24, 2020

worst app ever. It has stucked and now i have in my shop double discounts on my products. i don't recommend it.

pinkypromiseaccs
Greece
Over 1 year using the app
BOLD replied November 25, 2020

Thank you for your honest feedback - we are sorry to hear about the technical issues you were experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!

Edited April 19, 2018

Removing this app because we can't possibly give BOLD any more of our money. The support has been awful, the apps don't work as they say they do and they don't care about our business.

Pci Race Radios
United States
Over 1 year using the app
August 14, 2017

The search feature does not work well, its hard to get what you want from this app. Paid $100 for it and have been waiting months for bug fixes. You also cant stop a bulk edit once its started, I know this is possible as other apps allow you to cancel. These are issues I have contacted support for months with no resolve. It has some nice features but this app really needs some updates and the developers feel its complete the way it is. I wish I would have been able to get it as a subscription so I could cancel but I am stuck with this under performer.

Brothers With Glass
United States
Over 1 year using the app
May 14, 2014

unfortunately you can't select a single variant to be discounted, the entire product and all it's variants gets discounted which is a real shame. i use variants for different formats of images, i.e. prints, canvas etc and only want to discount the canvas prints and don't seem to be able to do it. the variants appear in the product selector, but it doesn't save the single one that is chosen :-(

sundaysunset.images
Australia
About 1 year using the app
February 24, 2019

THIS IS THE WORST APP I HAVE EVER USED - AND THE SERVICE IS TERRIBLE! BE AWARE! I USED THE DISCOUNT TOOL AND IT MESED UP MY PRICING BELOW COST SO I LOST MONEY FOR AN ENTIRE DAY. THE SERVICE REP PROMISED TO FIX THE PROBLEM - AND SEIX HOURS LATER CAME BACK TO ME TELLING THAT I HAD TO MANUALLY CONFIGURE THE 850 AFFECTED PRODUCTS, THE ONLY THING THEY OFFERED AS REMIDY WS 6 MONTHS FREE - WHICH IS A JOKE. I LOST THOUSANDS OF DOLLARS AS A RESULT. ON TOP OF IT ALL - THEY SAID IT WAS MY FAULT. NEVER AGAIN.

Tom of Finland Store
United States
About 1 year using the app