Smart Product Filter & Search , 1,391 reviews

This app is good when it works BUT It constantly crashes and removes ALL the products from our website. We contact support and the standard answer is "we fixed it so it will not happen again and are looking into it". Yeah they fix it this time and then it happens again. This app has continuously cost us customers and sales. We are filing a complaint with Shopify to see what can be done.

This app says free plan available but there is only a free trial. Talk about false advertising.

My app just suddenly stopped working. You cannot search for or sort anything!

I am not happy about this. This app costs too much for something like this to randomly happen. My customers have no way to search my products which means I will lose orders and I just began running ads.

This needs to be fixed immediately.

This app has caused our store to show "no products" in all of our collections about 10 times now. Each time, we are told they have addressed the issue and that it won't happen again. Unfortunately, it keeps happening which is forcing us to look elsewhere. When the app works, it is great, but if it is not, it completely ruins the entire website. The support is good when they answer, and they are on the other side of the world from us which causes the issues to take a long time to get resolved once we email them.

We wanted to love this but we will be switching to another app. You have to manually sync the store every time you re-order a collection BUT the biggest issue is that their servers are constantly going down and it has left our site with no products on it until they fix their issues. I would click on a product page and it would show we have no products at all. We have several hundred. They reply via email several hours later and they have a Skype number to call but no one picks up. This is a huge problem when you are losing tons of business because you are relying on this app to show your products on the site. The capabilities are a little basic too. Please trust our word on this and GO SOMEWHERE ELSE!

It is not possible to stick cms-sides or banners to a certain search query (that is only available for products). A personalization is not possible for that. In our opinion that should be standard for an app like that and we would not recommend the app until this feature is added.

Bad app if you have a customized store. Every time their tech team try to work on a bug, always screwed up the functionality and we had to restore from the backup to fix their mess. Can't trust them anymore.

Fake free app

This app was working great until they decided to remove the smart filters without any notice! An email was sent yesterday (Sunday / non-working day), to upgrade the plan as we have apparently exceeded 100 products. Today, the plan was removed before we could even respond to their email. How insane. We are still paying for the plan, but no smart filter's are there?The removal of the smart filters has caused affected product views on our website. So disappointing!

I have been using this app for well over a year now, and have been recently seeing the performance of this app drop dramatically! The app crashes, meaning your filters on your website will not work, load or appear. The Sync button fails, and you are left waiting hours-on-end for a response from the App developers with a fix, which makes you lose out on sales and gives your customer a bad experience. Do not bother with this app. Find an alternative. I am.