Reviews (1,889)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shopping experiences by improving product visibility and search functionality, which boosts sales. They value the detailed analytics on customer search behavior and the app's customizability for seamless branding integration. The setup is straightforward, and it works well with Shopify themes. Merchants also praise the responsive customer support that efficiently addresses issues and assists with customization.

September 25, 2024

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline.

Key Issues:

Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays.

Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing.

Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary.

Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances.

Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems.

Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system.

Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us.

Conclusion:
Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.

TOP-SHELF.de
Germany
3 months using the app
October 1, 2024

Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.

Attitude Fashion
United States
17 days using the app
November 13, 2024

Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it

Fabilicious Fashion
Denmark
2 days using the app
September 2, 2024

Uninstalled the app months ago and still being charged for it. Shopify support isn't helping

Aador by Suta
India
5 months using the app
March 9, 2024

I installed a new theme and this app completely messed up that theme's layout. They were willing to help me get my theme's setup back to what it was, but unfortunately they didn't solve it and it took over several weeks. So I have uninstalled this app and installed another one that doesn't mess up the theme. So warning to anyone installing this app, it will override a lot of settings in your collection's page.

Cardstore
Belgium
11 months using the app
April 8, 2024

this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.

Urban Leaf
United States
2 months using the app
May 31, 2024

One of the worst apps, including customers support which is slower than dial up internet from 2000's. Their API caused problems on my website. DO NOT INSTAL!

Brian Borg Real Estate Agent
Malta
6 days using the app
April 3, 2024

just awful. Absolutely not user friendly. Have no idea how to work with this app, and no live chat. Removed and trying to forget it.

Pawious
United States
About 2 hours using the app
January 16, 2024

NIE POLECAM!!!

estro.pl
Poland
Over 1 year using the app
December 9, 2024

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning.

I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.

Zep Inc.
United States