Reviews (787)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through effective product bundling and upselling. It's praised for overcoming Shopify's variant limit, offering a user-friendly interface, and integrating seamlessly with Shopify. Features like multibuy discounts and dedicated bundle pages significantly enhance the shopping experience and increase average order values. The app's performance is reliable, and the support team, including Ceren, Carlos, and Uğur, is noted for their quick and effective service, ensuring the app works well across various themes and preferences.

Edited September 9, 2024

STAY AWAY! BUGGY AND EXPENSIVE.

This app is full of bugs. Support is responsive yet makes one open promise after the next that are never delivered.

It takes forever to setup bundles as each one has to be manually inputted and configured one by one. Due to the hundreds of hours I had invested in setup and troubleshoioting with Pickystory, I ended up using this app for far loinger than I should have.

Soon after downloading the app and setting up my bundles, I was told I would be migrated to their new platform imminently. But it was more than ONE YEAR of bugs, overcharging, bundling products being removed, cart integration failures, lost revenue and lies from the PS dev team.

At one point, the pickystory app removed ALL of my 273 bundles, on the biggest launch day on our site, which resulted in thousands in lost revenue.I was still charged IN FULL for that month despite it being a crash on their side that they admitted to.

Stay away - more headaches and time spent logging bugs with support than its worth. Also, the charges are not at all transparent and this app completely overcharges for what it does. They also attribute every cent of revenue generated to their app, meaning you are charged exorbitant commissions, which they refuse to give you a detailed itemised invoice for.

I found a great alternative for 1/10th of the price, called Simple Bundles. Same functionality, great support, reasonably priced.

UPDATE: After the app responded to my review (falsely - I had requested to migrate to their new version for a full year and they told me this was not possible!), they did NOT rectify the issue in any way. It continues to be absolutely terribkle and a bunch of liars. PLEASE STAY AWAY!!!

Takkleberry
South Africa
Almost 2 years using the app
PickyStory replied September 5, 2024

Thank you for your review. We’re sorry to hear that we didn’t meet the level of experience we strive to provide to all of our customers. You were subscribed to an older version of the app, and we offered to migrate you to the latest version. We’re planning to proceed with the migration as discussed, and we hope to turn your experience into a positive one.

We also reached out to you to set up a call to see how we can further assist you.

Thanks,
PickyStory Team

August 30, 2024

Such a great app - easy to use and the chat support is super helpful.
I wasn't sure how to customise the design of the Picky story cart to match my store so I got in touch and Uğur made all of the changes for me.
Really pleased

Neutral Bay
United Kingdom
About 1 year using the app
PickyStory replied September 2, 2024

Thank you for this amazing review. Happy growth with PickyStory!

August 6, 2024

This app is very good for upselling and creating bundles and deals. I have been using the app for quite a long time now and the customer service is outstanding.

Barefaced Beauty
United Kingdom
About 2 years using the app
PickyStory replied August 12, 2024

Thank you for this incredible review. Happy growth with PickyStory!

August 8, 2024

great app and great customer service, especially ugur can was super helpful!

Dermalogica DE
Germany
Over 1 year using the app
PickyStory replied August 12, 2024

Thank you for this amazing review. Keep growing with PickyStory!

August 5, 2024

Easy to navigate and if you do come across an issue the customer service is amazing, very responsive

UrbanSport
Australia
7 months using the app
PickyStory replied August 12, 2024

Thank you for this amazing review. Happy growth with PickyStory!

September 25, 2024

Pickystory is so goated fr. The ultimate bundle and upsell app. Clean UI, easy to use and revenue through the roof.
Ugur Can the support man has helped me out so much with any issue I've had. Give this king a raise!

SUNDAY MASS GLOBAL PTY LTD
Australia
About 1 month using the app
PickyStory replied September 27, 2024

Thank you for this amazing review. Keep growing with PickyStory!

September 6, 2024

Special shout-out to Uğur Can, whose excellent customer service made the whole experience even better. He was incredibly helpful and responsive, answering all my questions and ensuring a smooth experience. Highly recommend both the product and the team behind it!"

LuminAuraWaves
Finland
19 days using the app
PickyStory replied September 9, 2024

Thank you for this great review. Happy growth with PickyStory!

October 2, 2024

Ugar was really helpful with me today. I'm trying to learn how to build the bundles & he was terrific.

Click On Beds
Australia
3 months using the app
PickyStory replied October 4, 2024

Thank you for this amazing review. Keep growing with PickyStory!

September 24, 2024

Carlos was a huge help with changing some format and display elements in our cart. And so quickly too! It's so amazing to use an app with actual human support rather than bots.

Caroline Fine Flowers
South Africa
25 days using the app
PickyStory replied September 25, 2024

Thank you for this amazing review. Keep growing with PickyStory!

July 30, 2024

Thank you so much Valentyna for your amazing support. You answered all my questions and helped me resolve an issue that we had across our brands for over a year. I highly recommend Bundles & Upsell | PickyStory for all your bundle needs.

SenScent UK
United Kingdom
About 2 months using the app
PickyStory replied July 31, 2024

Thank you for this incredible review. Happy growth with PickyStory!