Bundles Upsell | PickyStory , 392 reviews
Good customer service. Had a problem with the app, but was sorted with support within an hour. Haven't tried the app on a live store yet. Will give another review on it soon.
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The Pickystory app has exceeded my expectations in every way. It has streamlined the process of creating product bundles without the need for creating new SKUs. I had some initial difficulties setting up my first deals, but the Pickystory team was quick to respond and scheduled a call with me to guide me through the process. I have since set up multiple bundles on my website with Pickystory, and they all look fantastic. The team is incredibly helpful, and their support is top-notch. I highly recommend this app to anyone looking to create product bundles with ease. Thank you, Pickystory!
Thank you for this incredible review. Happy growth with PickyStory!
The customer service from Leizel and the team is great they are very helpful and very quick to respond!
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They did an update in December in the middle of Christmas promotions which completely changed the app. Not only that, it changed my $58 product to a 58% discount and WENT LIVE. The pop up in the cart didn't work and we spent 6 hours on chat support with someone who didn't know ANYTHING. This is like like 3rd time this has happened. Good news tho. She offered to get the engineers on solving the problem asap. I explained it was a Christmas promotion that we had heavily advertised and it was not working. They did get back to me - last week. That's February. And the support said "here it seems to be working fine" sorry for the delay. PS - NOT working fine. They also changed the billing from $9.95/mo to a bill that changes based on how much revenue you bring in. WHAT? So my bill jumped to $50/month for no additional benefits. The service is TERRIBLE. The product changes frequently and there are SO many bugs.
Thank you for your review. We are sorry that your experience with us wasn't at the expected level. We'll investigate the shown price issue to see what happened in this particular case. Regarding the app's pricing, it's clearly structured on Shopify's app store and on our website. We charge based on the amount of revenue generated through the app, the app is free for up to $100 of generated revenue, and then the price increases based on the amount charged every month.
We reached out to you directly through email to see how we can help you to solve this issue.
PickyStory team.
Paolo helped me instantaniously and the app is all i need to sell sampler pacs in my winestore. Its really easy to set up, and works like a charm every time
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Brilliant upsell tool, great onboarding meeting with Julia. Easy to use and to create offers. Looking forward to the result!
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The app in general is great - we actually rose AOV by using shop the look feature, support is extra quick and ready to help. The reason I am not giving it score 5 is the appearance of the apps widget on the site. They don't look premium enough. They should do some fine tuning on widgets interface or leave some more options to align appearance with my theme.
Thank you for your review and feedback, we highly appreciate it. These days we are rolling out a bunch of upgrades to some of our front end widgets to give them a more of a premium look, so you should expect an uplift very soon :)
Julia helped me to better understand what PickyStory could do and couldn't do.
Knowing all that, I can better strategize what to bundle.
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Julia is a gem to deal with. She is helpful and very knowledgeable about the product. An absolute star! 5 Star rating for sure!
Thank you for this amazing review. Happy growth with PickyStory!
Highly recommended. Awesome customer service from the team (Rozie). She was very fast to help me out and replied well. Thank you very much
Thank you for this great review. Keep growing with PickyStory!