Hulk Product Options

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out.
- Poorly automated translation in their livechat.
- When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again.
- I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives:
+ Fast answers in chat.
+ They help with customization.
+ They help with installation. Negatives:
- They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text.
- Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products.
It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements:
- Fix for the priceformatting issue above.
- Either remove the automated translation both in the app dashboard and livechat or drasticly improve it.
- If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on.

**UPDATE**
It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening.
+Since last review they have changed priceformatting
+since last review they answered me and appologised wich i appreciate
-There is still a few things to change/improve and i have sent them documentaion of this
-Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon.

Update 2023-01-27:
I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

I have used HULK app now for a few weeks and after what was a very “difficult” start, I can now say that Thanks to Eldin, merchant success manager for the company who has helped us every step of the way. Our site is functioning unbelievable. As all new sites to shopify we have had some teething issues but Eldin has been there to assist and offer the most outstanding levels of customer service after our difficult start. Nothing has been too much, and they have surpassed what I thought was possible and out score Shopify’s own customer service by a country mile. Keep up the good work and we hope to have a long business relationship with you.

This is the best simple product options app on the shopify app store.
I installed every single product options app available and this one was better in the back end, nice UI in the front end and very easy to use. Don't waste your time with the others. I already did the testing for you. Get this app if you want simple straight forward shopify product options. Only thing I still need to test is cart display, edit feature in cart and finally test check out.