HA Product Options Variants

Very Disappointed – Issue Still Not Resolved After Multiple Attempts
The duplicate cart issue is still not fixed even after multiple confirmations from support. We shared videos and tested both theme copies, but products are still being added twice and pricing is incorrect, especially with variants. This has caused serious frustration for our client. Expected a proper resolution, but the issue remains.

issue: https://drive.google.com/file/d/1wwHHPCoS_ECwFHEovuvHIan3O6FytfsM/view?usp=sharing

I had originally posted a positive review when I started using this app in 2021, but things have changed.

I am now completely dissatisfied with this app and company. I have been using this app in conjunction with another app offered by this developer. A month ago, I installed the latest update of the other app, called Volume Boost. Yesterday I discovered that this Bulk Product Options app was not working correctly and my customers were being undercharged for my products, causing me to lose money.

The response I got when I asked for help, was that the new upgrade of VolumeBoost was not compatible with Bulk Product Options and I needed to revert back to the old version of VolumeBoost if I wanted things to operate correctly.

I have been paying for both of these apps and I should expect them to be able to work together to help run my business efficiently. Instead I am told that I cannot use the latest version and I need to revert back and I have lost money and this has created headaches for me to deal with. This experience has also left me with distrust of this company all together and I will be seeking other options.

I do not recommend this company or any of their apps.

I do not recommend this app to anyone!

A few months ago, the app had a serious error that caused me to lose several thousand euros in sales. The product images in the individual options were no longer displayed in the store and I had to re-upload all the images for several days. After I decided to give the app a second chance, I discovered another error three weeks ago. Due to an error in the app, my customers were no longer able to pay with PayPal and I lost more than 30,000 euros again as a result. I only found out by chance that the error was caused by the app. If I had known beforehand, I would have uninstalled it immediately and used a different app.

I pay a lot of money for the app every month and I have submitted a request for a refund, but the support team has not gotten back to me. They keep me waiting all the time. The app is disastrous and I don't recommend it to anyone!

App does not work with Automatic discounts in shopify, interferes with other products that have nothing to do with HULK custised options so if customers orders 5 products @ discounted rate and 1 has HULK customisation on it, all 5 get no discount at checkout. Customers unhappy, they don't return. Better not to use.
App also can not be used with Discount codes without a workaround. I started with 4 of the apps from HULK as they have good support but the product lets them down badly. 1 Star!! Don't use if you are looking to do any type of discount n your website.

Absolutely shameless !!! They lost 4 years of data and ask me to find the pictures I uploaded 4 years ago in order to fix it. More than 600 options lost.

I have been having issues for a while and they still didn't fix it. This has caused me tens of thousands in losses so far!

I have used this app for well over 2 years now. Over the last year, I've had more and more issues with this app conflicting with other apps that help me generate extra revenue in the business. Tech support's only suggestion is to "remove the conflicting app" to avoid further conflict because their algorithm only works a certain way. To have to deal with frustrating answers like this, have no resolution, AND lose out on revenue because their app isn't capturing upcharges is just plain simple unacceptable. I will not be recommending this app to anyone.

The Hulk app began causing interference for other apps on our store. We found through those apps developers that they needed to just change something simply. It took one week of getting the runaround, and us having the other app teams developers call them to get the matter resolved! Terrible customer service, and every time we needed an update they were less than helpful.

We’ve been using this app to manage additional fees and options for our store, but multiple problems have arisen where fees and selected options were not reflected correctly. This has caused significant losses for our business. Despite contacting their support team numerous times with detailed information and requests for concrete solutions, we’ve experienced:

Vague responses lacking specifics
Insufficient investigation into our reported issues
Evasive answers regarding timelines and next steps
We found their approach to be far from transparent or proactive. Ultimately, the root cause of our problems was never clearly identified, and no effective resolution was provided.

In our opinion, the drawbacks caused by poor support far outweigh any benefits this app might offer. After comparing with other solutions, we regretfully conclude that this app does not meet our standards for reliable assistance. Hence, we are giving it a 1-star rating.

Lorsque l'application ajoute une option payante, alors les pixels de conversion ne lisent pas cette option. Ce qui impacte les campagnes de conversion. Dommage...