Hulk Product Options , 1,600 reviews

It's hard to contact them online. I wish their customer service could respond a little faster. Discount codes are not available on my product page because of their custom options feature. This incident took a huge toll on my business.

Support is half and half depending on the person, requirements are met and sometimes the knowledge of the support does not meet the standards of expectation. Whilst more technical queries are handled well, simple questions differ, that do not need 'copy and paste' answers can be easily solved if looked at properly instead of searching for an answer through their database but actually looking at the personal problem in more detail. After a few minutes of investigating the problem yourself, you can find the answer to the problem faster than the support telling you to read a whole article which does not even solve your problem. The app is overall good and has many features however there are some common e-commerce features that are commonly used but not implemented in the tool, the support can be better from the perspective view of subscribing more than once on an Enterprise plan.

I wish I would've known that an automatic discount doesn't work with BOGO deals before black friday. It ruined my entire sales day since the code wouldn't work since it was auto and a buy x get y. The customer service rep Nisha was great though

Great app, but unfortunately if you use the Text Box option, there cannot be any line breaks in the Buyers text. This means it comes through to us as a messy, block paragraph of text which isn't usable for us. If they fixed this in the future, I would definitely rejoin!

Would have loved this app if it was compatible with Zapiet Pickup and delivery app. Im going to find another compatible app. It would be nice if there was a page dedicated to incompatible apps. I would not have spend time testing this app.

La aplicación era bastante buena pero dejó de funcionar de un día para otro. Escribimos al chat y no responden.

I like the app for adding unlimited choices to my products. However when using pricing it doesn't work with other apps like sezzle or even automatic discounts. It really makes it harder for me to run sales.

This is not a bad app but I feel the interface could be modified to make customization service easier

I love the app when it works. I've had several issues with swatches disappearing, upcharges not charging and things just breaking sporadically, However they do always seem to fix the issues and I'm thankful for that but I just don't understand why things keep breaking and I have to reach out every so often.

I have updated my review as I have now got this app working and it appears to be performing well.
I did have quite a few issues with the app functionality at first which I managed to fix myself - it turned out to be a cookies issue. It was a bit frustrating trying to explain my concerns to the technical support staff who did not fully understand the scope of the problems I was experiencing but we got there in the end and the app appears to be doing what it should now.