Hulk Product Options

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out.
- Poorly automated translation in their livechat.
- When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again.
- I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives:
+ Fast answers in chat.
+ They help with customization.
+ They help with installation. Negatives:
- They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text.
- Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products.
It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements:
- Fix for the priceformatting issue above.
- Either remove the automated translation both in the app dashboard and livechat or drasticly improve it.
- If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on.

**UPDATE**
It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening.
+Since last review they have changed priceformatting
+since last review they answered me and appologised wich i appreciate
-There is still a few things to change/improve and i have sent them documentaion of this
-Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon.

Update 2023-01-27:
I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Great support, got a response and genuine help within a few hours. Awesome work, keep it going HulkApps!

There are few little things that could be fine tuned on this app, but when I asked for helping me out with it I experianced the fastest reply and services I had in a while!

This was the 4th app I had downloaded and it did exactly what I was looking for. The support team were very helpful and patient with me, especially Khushbu. Great job and even followed up once app was all set up as I wanted. Thank you hulkapps, I'm very happy with your app and your service :)

Wonderful support and easy to use! Love this app.

I am very satisfied with the speed and accuracy of the customer service. The app did not show up after setting it up. I thought the reason was probably due to a conflict with another similar app, but the solution was not clear to me. So I contacted them via chat and they got back to me right away and within minutes the problem was solved! I was very happy because I thought it would take a long time to get a reply because of the time difference. Thank you.

I love this app because Shopify limits the number of options I can use. This solved my problem. Now I don’t have to depend on customers filling out notes for my orders. All the information can give gathers right from the listing. I had trouble setting it up at first but I emailed support and they got back to me quickly and actually set it up for me. Afterwards they sent me specific directions on how to do it myself. Any time I run into an issue I can email them and I hear back within about 15-20 minutes. It’s so great!

Fantastic customer service! They were very helpful getting this set up for me. This app works perfectly for corsage customizations and local delivery details and options!

Great support, assisting with code edits. Thank you, Manoj for helping me every time I've changed a theme. Works well.

Great service. We had an issue with the configuration but their customer service fix it in a couple of days. Really fantastic app.