Hulk Product Options

good stuff from harris the guys a ledge with great customer service on the live chat option they got

This app does get the job done and is a great value for the price point. The team at Hulk has great customer support. I have very specific features that I need on my product page and Hulk was always willing to help me and go in and fix things. This product options app works well. The biggest reason I chose this product options app over others is because it integrated with their Volume & Tiered Discounts app. I think that the app is easy enough to use but does require more steps to set up the options than other apps I tested. But for the price point this app does provide great value. I like working with Hulk.

Customer service is the best! The app works great too. It's nice to finally have a way to add advanced options for personalization.

It's hard to contact them online. I wish their customer service could respond a little faster. Discount codes are not available on my product page because of their custom options feature. This incident took a huge toll on my business.

I had to update this review as our experience with this company in the last few days has been terrible. The app had been giving us tons of issues in the previous few days, and every time I reached out for support, they would always tell us that it was fine on their end and that they couldn't find any issues. Even though I had customers telling me about all the bugs with the options, literally as I was talking to the HulkApps customer service. After several days of the same back and forth with their condescending representative, I had to record a screen capture of me using the website for them to finally acknowledge the issue. That was early Friday afternoon. When we came back to the office on Monday, we found several email messages in our inbox. Again with the same condescending tone, demanding us to uninstall about three or four other apps for theirs to work. We knew we didn't want to keep using their services anymore when we read that. We decided to uninstall the app and find another one. Immediately we received an email from HulkApps. It said that "Due to a limitation of Shopify's platform, we are not able to make changes to the theme code after an app is deleted." Well, it's been two days ever since, and we still haven't been able to install the new app because of their code still being there. The developers of the new app we want to install told us that they can't remove the code because they're not familiar with it. They also mentioned that HulkApps should have done it themselves per Shopify's guidelines. We reached out to Shopify, and their representative said this "That's a bit odd - normally we request the third-party apps to remove their own coding." So, here we are, stuck with no options app, and now we need to find a Shopify expert that can fix this mess for us. Stay away from this company. You'll regret using their apps in the long term.

When you add a up-charge on customization and customer select a Paypal or other alternative payment method the up-charge fee do not show up. its very dis-appointing. cost my business lost so much money on up-charge customization.

The customer service is very great! They teach us step by step and solve the issues. Will definitely use this app always :)
Thanks for Nisha - the one who has helped me patiently! She is very smart and kind :)

App does not work with Automatic discounts in shopify, interferes with other products that have nothing to do with HULK custised options so if customers orders 5 products @ discounted rate and 1 has HULK customisation on it, all 5 get no discount at checkout. Customers unhappy, they don't return. Better not to use.
App also can not be used with Discount codes without a workaround. I started with 4 of the apps from HULK as they have good support but the product lets them down badly. 1 Star!! Don't use if you are looking to do any type of discount n your website.

This APP do not work for my website and the customer service is bad.
I can not get support after they charge

This app does not work with Google Pay or Shop Pay. If your clients pay with either of those methods then the app will not work. Brought issue up many times to Support team but not addressed. Not worth it for us to keep this app given it brings more issues than anything else.