Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its extensive customization options, ideal for businesses with complex product offerings, including unlimited options and features like conditional logic and swatches. The interface is user-friendly, suitable for both novice and experienced merchants. Customer support is frequently praised for its responsiveness and effectiveness, often providing solutions that exceed basic assistance, enhancing e-commerce operations and customer experience.
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Good support even on the free version. I have to write one hundred words in a Shopify review so I am writing this second sentence.
Hi there! Thanks so much for taking the time to leave us a review. We appreciate the kind words. :-)
Great support,
Fixed theme integration issue with time,
Good APP.
Thanks for the review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Very helpful customer service and hands-on support. Very impressed already with Hulk and the service they provide. The app has allowed us to add options to our store which felt unachieveable before.
Just what we needed! After a couple of issues with our theme, they were more than helpful to inspect our issue and fix it quickly! Probably the fastest development/support team we've ever worked with.
The app looks great on your store! We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
I have had a few issues with the app. 1. does not allow you to use special characters such as an apostrophe. This doesn't look professional on my website.
2. There was an issue with this app, which prevented customers being able to check out on my site for 4 days! Took 3 days to hear from support. When they finally got back to me, the issue was conveniently gone and they claimed they did nothing to fix it and they had no idea what i was talking about 3. Occasionally the product options do not show on my site, so customers place an order without being able to select their preferences. This interferes with having a seamless customer experience. 4. The inventory control didn't work for me and support was not helpful when I reached out
Hi there!
Thank you for leaving us your valuable feedback.
To answer your first concern I want you to understand that the reason why our application doesn't support the special characters such as (') inverted comma, (") double inverted comma, etc is that it conflicts with the coding language of the application. The inverted commas are used in the coding structure to define the values.
We are sorry the service was not up to your standard, we will surely be happy to help you with any of the issues you are having.
I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.
Hi there,
We apologize for any issues you are facing. Our support team has reached out to help you get these issues resolved. Sometimes, apps and code conflict, and some of these issues can happen. That's one of the reasons why we ask clients to test in a non-live theme before making this life. We also offer Free Installation Support to all of our merchants.
We'd appreciate it if you'd answer the follow-up from our manager so we can get this resolved for you.
Very easy and intuitive layout. Also they have great service and quick response times! Pleasure working with.
I had one small thing that I had wanted to change so I contacted support and within minutes they contacted the developers and it was changed! So simple so helpful. Really a great experience! Thank you.
Thank you so much for your kind words! We're thrilled to have you as part of our Hulk family! Please don't hesitate to reach out of you ever need any assistance. We're always standing by to help you.
Amazing. The perfect custom app for your store. Thank you infinite product options you have made a awesome app!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app!
Have a beautiful day!
Feel free to contact us whenever as we are always standing by to help.
I'm very new in al of this, starting a store and all of that. But even with the free version of infinite product the helpdesk is very fast, kind and helpfull!! They helped me right away! Very happy with this app
The app looks great on your store! Thanks so much for the review. You can also reach out to our support team if you ever need any help - they're always willing to help! :-)
This app makes my whole website function correctly. I have a large amount of options and customizations to offer my customers and without this app, Shopify does not support my needs. Support has been fantastic to work with. Needed a few minor tweaks and they were quick to implement them and get the product functioning the way I wanted it to. Great price also for the features. Highly recommend.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!