Hulk Product Options

Hulk Product Options

Reviews (1,902)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex product customizations, ideal for intricate items like personalized jewelry or whole animal cuts. It features a user-friendly drag-and-drop interface with options like text boxes, swatches, and conditional logic. The app is praised for enhancing product pages and supporting retail and wholesale operations. Customer support is noted for its responsiveness and 24/7 availability, significantly improving user experience and boosting sales.

Edited June 29, 2018

the technical support tried helping us, but the app didn't meet our needs.

Gardensofthesun
Singapore
4 months using the app
HulkApps.com replied March 9, 2019

We are always here to help further. We hope you found a proper solution.

Edited January 27, 2023

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out.
- Poorly automated translation in their livechat.
- When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again.
- I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives:
+ Fast answers in chat.
+ They help with customization.
+ They help with installation. Negatives:
- They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text.
- Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products.
It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements:
- Fix for the priceformatting issue above.
- Either remove the automated translation both in the app dashboard and livechat or drasticly improve it.
- If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on.

**UPDATE**
It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening.
+Since last review they have changed priceformatting
+since last review they answered me and appologised wich i appreciate
-There is still a few things to change/improve and i have sent them documentaion of this
-Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon.

Update 2023-01-27:
I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Villahome.se
Sweden
3 months using the app
HulkApps.com replied November 27, 2022

I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.

November 20, 2019

Can't say enough about the support with this app! Fast and helped me figure out exactly what the problem was...sadly my wonky theme doesn't work with this app, but it was super easy to understand and set-up! A+++ SUPPORT

Hope Crafted Co.
United States
4 days using the app
HulkApps.com replied November 21, 2019

Hello! Thanks so much for taking the time to leave us a review; we're so glad to hear that our team was able to give you the amazing support we strive for. Thank you again for the kind words!

Edited August 15, 2018

they help if you ask for help, thats cool.

Gypsyonline
United States
4 days using the app
HulkApps.com replied March 8, 2019

Thanks for the kind words. We really appreciate it.

June 22, 2020

INSTALL AT YOUR OWN RISK! I normally do not write reviews however the fact that an error with this app was able to COMPLETELY SHUT DOWN my site as well as every other site using the app and prevent customers from checking out for many many hours (and STILL occurring) is just INSANE! Also the customer support is non existent when it comes to critical issues. Beyond disappointed.

Kindred Splendor
United States
3 months using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

November 30, 2020

The app is great, even the free version let you to make advanced customizations. The support team is very helpful and professional. I recommend this app ;)

Sample Lover
Italy
4 days using the app
HulkApps.com replied November 30, 2020

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)

September 10, 2019

I use this app so I can easily exceed Shopify's arbitrary 100 variants limit. The app is highly configurable and works perfectly. I reached out to their support and they were quick to help me and even did some custom coding - incredible support! This app also also allows you to capture inputs on products - very useful for customizations. All in all, I highly recommend.

Artulia Jewelry
United States
4 days using the app
HulkApps.com replied September 10, 2019

Thank you for your incredible support. We hope you enjoy using our app and if you do, please check out other free apps by our team.

Much love!

May 29, 2021

I am very satisfied. It's a difficult application to install by yourself, but don't worry, the support is great.
I use a free plan, but when I talked about the problem, the support was very kind and the solution was quick.

HIKARUISHI
Japan
4 days using the app
HulkApps.com replied May 31, 2021

Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our customer support team was able to help you get started.

Best of luck with your business! We look forward to seeing your continued success.

November 26, 2021

I was testing this app if it fits for my purpose. It really did.
However I found out that Product Options wasn't displayed in order confirmation email to customers. Contacted support and they have fixed this issue /ammended the code in 30 mins. Above my expectations! Highly recommend.

notPERFECTLINEN
Lithuania
4 days using the app
HulkApps.com replied December 8, 2021

Thank you so much for your feedback, we are sure it looks great on your store.
Our team will be more than happy to read your kind words.

February 22, 2020

Well I will say I was a bit intimidated with the app at first. When I contacted support they where very dedicated on getting me going in the right direction. I am very OCD on how I wanted the app to work and look. They took care of all my request in a timely manner. I appreciate the help and really enjoy the new functionality of my store. I highly recommend this app to anyone wanting to add more flexibility to their options capabilities.

Freedom Fire Pits
United States
4 days using the app
HulkApps.com replied February 24, 2020

Thank you! We are indeed happy to help you. Don't hesitate to contact us in case of any difficulties :) We are always ready to help!